Licensing and Credentialing Business Operations Coordinator

Job Description:

The Licensing and Credentialing Business Operations Coordinator manages end-to-end provider state licensure processes, ensuring accurate, timely applications and renewals while interpreting state-specific requirements to minimize delays and maintain compliance. Proactively partners with providers, leadership, and cross-functional teams to communicate licensure status, support renewals, and ensure readiness for expansion into new states and partnerships. Promotes operational excellence by maintaining high standards of confidentiality, developing tracking systems and KPI reporting, and driving continuous improvements to streamline credentialing workflows.

Work Schedule Hybrid role – Position requires on-site presence at times, with flexible scheduling

Core business hours:
Monday–Friday, 8:00 a.m. – 5:00 p.m.Essentials Manage provider state licensure processes for initial applications and renewals.

Research and interpret state licensure requirements to ensure accurate, complete submissions and minimize processing delays.

Notify and support providers with renewal of expiring licenses to maintain current licensure in alignment with business needs.

Maintain a high standard of quality, timeliness, and accuracy in the processing of licensure applications.

Communicate proactively and consistently with providers and program leaders regarding licensure status and next steps.

Monitor application progress and follow up as needed to prevent delays in licensure completion.

Ensure all state-specific requirements are satisfied for providers seeking licensure in new states.

Handle sensitive and confidential information with discretion and in accordance with organizational standards.

Collaborate with Operations, Medical Leadership, MSO partners, to automate, streamline, and continuously improve credentialing workflows while reducing manual processes.

Develop and maintain tracking systems, dashboards, and key performance indicator reporting, including time-to-credential, time-to-privilege, expirables compliance, and reappointments.

Support expansion into new states, hospitals, and contractual partnerships by ensuring credentialing and licensure readiness.

Perform other duties as assigned.

Required Qualifications Demonstrated project coordination experience managing complex, multi-scope projects

Demonstrated advanced level experience with computer system applications including spreadsheet, word processing and database applications and demonstrated analytical, organizational and communication skills.

Demonstrated experience supporting a leadership or department team Demonstrated excellent interpersonal skills with internal and external senior-level leaders

Demonstrated proficient time management, ability to prioritize and flex work to align with business operational priorities

Demonstrated ability to exercise sound judgement and professional behavior while acting decisively

Demonstrated organizational and problem-solving skills with high attention to detail

Demonstrated ability to work efficiently and effectively in an independent manner

Demonstrated verbal and written communication skills including discernment, spelling, punctuation, and grammar

Demonstrated experience managing remote and in-person meetings

Preferred Qualifications 2-3 years experience with provider licensure, credentialing, highly preferred.

Multi State licensing experience highly preferred

Demonstrated experience using Credential Stream, highly preferred.

Strong attention to detail, highly organized and task driven

Ability to interact with internal and external customers to drive desired results and outcomes

Flexible and adaptable to new processes and a fast-paced environment of a rapidly growing company

Highly analytical and detail-oriented with ability to demonstrate command of details

Work independently, meeting strict deadlines

Excellent organization and time management skills, with the ability to multitask

Proficiency in using the following software:
Microsoft 365 programs (Word, Excel, Outlook, Teams)
Comfortable working in a remote position, with a remote team Bachelor's degree. Degree must be obtained through an accredited institution, which will be verified.

Physical Requirements Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

For roles requiring driving:
Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Valley Center Tower Work City:

Murray Work State:

Utah…