Bilingual Healthcare Case Manager; Caregiver & Patient Liaison

Are you a bilingual professional fluent in English and Spanish with a passion for driving positive patient outcomes?

Our client is seeking a proactive Bilingual Healthcare Case Manager (Caregiver & Patient Liaison) to serve as the primary liaison between patients, families, and care teams, ensuring seamless service continuity and exceptional patient satisfaction. To excel in this role, you will need 1 to 2 years of healthcare or administrative experience and a High School Diploma (some college or healthcare-related education is preferred).

Bring your strong communication skills and passion for coordination to proactively manage patient needs and deliver top-quality care!

Monday - Friday, 9:00 AM - 6:00 PM Eastern Time, with 1 hour unpaid break (40 work hours per week)

• Regulatory Standards:Adheres to all Agency Policies and Procedures related to patient/aide services, coordination, and documentation
• Ensures all assigned services and caregivers meet compliance and regulatory standards
• Maintains confidentiality of patient and agency information in accordance with HIPAA and agency policies
• Personnel / Team
  
  Collaboration:
  
  Collaborates with scheduling, nursing, and administrative teams to ensure service delivery
• Communicates patient/aide, and family concerns appropriately to supervisor and relevant teams
• Participates in team meetings, training, and performance improvement activities
• Professional (Core Case Manager Responsibilities):Manages a defined panel of patients, maintains clear ownership of assigned cases, and is accountable for patient satisfaction, retention, and service stability
• Serves as the primary point of contact for patients, caregivers, and families, and delivers personalized, relationship-based support
• Proactively identifies issues and monitors patient/aide status, service delivery, and caregiver performance
• Identifies risks including service interruption, caregiver instability, dissatisfaction, or safety concerns, and remains highly sensitive to significant changes in patient condition
• Develops and proposes solutions using sound judgment
• Coordinates with scheduling team to ensure continuity of care and appropriate caregiver assignments
• Communicates clearly with patients/aides/families regarding service changes, expectation management, and follow-ups, ensuring they clearly understand who their assigned CM is and can reach out for timely resolution
• Maintains accurate and timely documentation of patient/aide interactions, issues, and resolutions
• Submits required daily and weekly reports, including patient/aide updates, risk assessments, and planned actions
• Conducts follow-ups to ensure issues are resolved and services remain stable
• Escalates clinical concerns and high-risk situations to DPS/RN using established protocols (e.g., SBAR)
• Supports onboarding and transition of new patients to ensure continuity and relationship establishment
• Provides training, coaching, and necessary education to patients/aides as needed
• Provides necessary hiring and onboarding support to aides
• Provides necessary communication, coordination, and support to client’s network providers
• Performs other duties as assigned to support agency operations

• Bilingual in English and Spanish with full professional proficiency (written and spoken)
• High School Diploma required; some college or healthcare-related education preferred
• Minimum 1 to 2 years of experience in a healthcare or administrative setting preferred
• Strong communication, organizational, and interpersonal skills
• Ability to manage multiple priorities and patient/aide cases simultaneously
• Basic computer proficiency
• Ability to apply sound judgment in routine and moderately complex situations
• Demonstrates initiative, accountability, and problem-solving ability
• Demonstrates professionalism and accountability in all interactions
• Builds trust-based relationships with patients and families
• Communicates effectively with internal and external stakeholders
• Maintains a cooperative and team-oriented work environment
• Accepts feedback and demonstrates continuous improvement
• Uses appropriate communication channels and escalation pathways
• Respects diversity and treats all individuals with dignity
• Recognizes limitations and seeks support when appropriate
• Strong interpersonal and relationship management skills
• Ability to identify risks and proactively address issues
• Effective problem-solving and decision-making skills
• Ability to coordinate multiple cases and priorities simultaneously
• Strong organizational and documentation skills
• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations