Care Manager

The Care Manager is an integral member of the interdisciplinary team involved with each individual's care  Care Manager works directly with adult clients experiencing mental health and co-occurring disorders in clinic-based environments, community settings, and clients' homes to coordinate services, establish goals, and support individuals in achieving wellness, recovery, and productive lives. This position involves field-based outreach to ensure access to essential services and reduce barriers to care.

The Outpatient Care Manager actively delivers case management, crisis intervention, psychoeducation, and skill-building support, directly connecting individuals to vital community resources. They work collaboratively with clients, their families, support systems, clinical teams, and community providers to achieve positive outcomes and promote long-term recovery.

Title:
Care Manager

MINIMAL

QUALIFICATIONS:

• Education: Bachelor's degree in social work, psychology, human services, or a related field required.
• Experience: Minimum of one (1) year of experience in case management, behavioral health, or social services.

PREFERRED QUALIFICATIONS:

• Two or more years of direct experience working with people experiencing Serious and Persistent Mental Illness (SMI) or significant co-occurring mental health and substance use in a home-based or community outreach setting preferred.
• Master's degree preferred.
• CADC preferred.

MAJOR RESPONSIBILITIES:

• Manage a caseload, meet productivity standards. Conduct home visits and community-based outreach to engage with clients, assess evolving needs, and support continuity of care.
• Collaborate with clients, Guide and support clients, Coordinate transportation and, when appropriate, accompany clients to key appointments to foster empowerment and follow-through.
• Deliver psychoeducation to clients and families on mental health, substance use, and healthy coping strategies, with a focus on addressing co-occurring mental health, substance use, or physical health challenges.
• Coach clients in building daily living, respond to crises within the clinic setting, partner with clients on housing-related needs and collaborate on safety plans, relapse prevention tools, and wellness strategies that promote long-term recovery.
• Connect clients with peer support, community programs, and natural support systems to increase engagement and independence.
• Maintain clear, timely, and accurate records in the electronic health record (EHR) system, in accordance with regulatory standards.
• Monitor and document client progress toward service plan goals, contributing to ongoing program improvement.
• Uphold compliance with all federal, state, and local regulations, including those related to Medicaid and grant-funded services.
• Ensure strict adherence to HIPAA regulations and organizational privacy policies to protect client confidentiality and health information.

ESSENTIAL

COMPETENCIES:

• Ability to work in a clinic setting, homes, and other non-clinical environments.
• Strong understanding of mental health, substance use, and social determinants of health.
• Excellent problem-solving and organizational skills.
• Ability to engage and build trusting relationships with diverse populations.
• Proficiency in electronic health records (EHR), Microsoft Office, and online resource navigation.
• Commitment to trauma-informed, person-centered, and culturally competent care.
• Flexibility in scheduling to meet client and program needs.
• An ability to independently travel to a variety of locations using a personal or agency-provided vehicle.

About Our Benefits

CPC Integrated Health offers a comprehensive variety of benefits to promote health and financial security for you and your family:

• Competitive Salary (starting from $52,000 based on experience)
• Flexible Spending Accounts (Health Care & Dependent Care)
• Employee Assistance Program
• Tuition Reimbursement
• Company Paid Life Insurance
• Company Paid Coverage for Accidental and Critical Illness
• Credit Union
• Discount offers for cell phone service, entertainment, travel, shopping, childcare and much more!