Chat​/Text Crisis Specialist, Special Populations

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community.

This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.

• Provides telephonic or chat clinical screenings and risk assessments.
• Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.
• Meets the ethical and clinical standards in compliance with all accreditation.
• Actively participates in ongoing supervision, training and team meetings.
• Assist in administrative tasks as needed

Effectively communicate via written, verbal, in person and virtual methods. Demonstrates high-level customer service skills and professional etiquette. Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources. Knowledge of suicide assessments. Skill in providing crisis intervention.

• Education Level: Bachelor’s degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist.
• Years of
  
  Experience:
  
  Six months to one year of related crisis experience is preferred.

N/A

Standing – 10% Sitting – 90% Squatting – Occasional Kneeling – Occasional Bending – Occasional Driving – Occasional Lifting – Occasional

Full time

$20.05--$28.10

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs.

Centerstone’s Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities. Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people’s lives.