Telephonic Nurse Practitioner

Telephonic After-Hours Call - Evenings, Nights & Rotating Weekends Required

Full-Time (40 Hours)

Optum Home & Community Care, part of the Optum family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our Optum team, together in an interdisciplinary care environment, we help patients navigate the health care system and connect them to key support services.

This preventive care can help patients stay well 're connecting care to create a seamless health journey for patients across settings. Join us to start Caring. Connecting. Growing together.

The Telehealth Urgent Care program is a comprehensive integrated care delivery program. The National On Call advanced practice clinician (APC) is responsible for providing telephonic/telehealth care and direction to patients, caregivers and facility staff providing 24/7 coverage including holidays.

In this remote role you will provide virtual care for patients in various settings. This excellent opportunity affords a collaborative role bringing enormous satisfaction in the care and comfort of our patients. In this role you will have the ability to achieve work life balance. Optum is transforming care delivery with innovative and personal care. As one of the largest employers of APCs, Optum offers unparalleled career development opportunities.

Scheduling:

This is a full time, work from home position requiring various shift coverage with a mix of weekday, weeknights, weekend, and holiday coverage.

While shift times can vary, we provide coverage to members 24/7 including all company recognized holidays.

Flexibility and the ability to adapt are a must as you will cross cover multiple markets and teams Availability and Coverage expectations for this role:

• 24/7 coverage
• Position requires a minimum commitment of 40 hours per week
• Weeknight shifts between 5pm and 8am are the majority of the hours required during the week
• Every other weekend coverage between 8-12 hour shifts covering both day and night shifts is required based on business needs
• Expectations that you are working or have approved PTO for 26 weekends/year. Each FT/PT employee is eligible to have off up to 6 weekend shifts a year for PTO
• Unapproved time away/Unpaid Time Off will result in need to add additional weekend shift to your schedule based on business needs

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Available on provided telephonic platform, both taking and placing calls to coordinate and manage care for members between care givers, facilities, hospitals, primary care providers and the Optum field colleagues
• Available to use video platform based on clinical need
• Working hours should be performed in a secure location as patient privacy is required
• Utilize EMR proficiently to provide acute care to members during all shifts and holiday hours
• Care Delivery
• Deliver cost-effective, quality care to members
• Manage both medical and behavioral, chronic, and acute conditions effectively, and in collaboration with a physician or specialty provider
• Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations
• Responsible for ensuring encounter is documented appropriately to support the diagnosis at that visit
• The APC is responsible for ensuring that all quality elements are addressed and documented
• Utilizes evidenced based practice guidelines
• Must attend and complete all mandatory educational and My Learning training requirements
• Care Coordination
• Coordinate care as members transition through different levels of care and care settings
• Monitor the needs of members and families while facilitating any adjustments to the plan of care as situations and conditions change
• Review orders and interventions for appropriateness and response to treatment to identify the most effective plan of care that aligns with the patients' needs and wishes
• Address and be able to have advanced care plan conversations with members and families
• Evaluate the plan of care for cost effectiveness while meeting the needs of members, families, and providers to decrease high costs, poor outcomes and unnecessary hospitalizations
• Program Enhancement Expected Behaviors
• This is a virtual patient facing role that requires excellent customer service to all parties including members/families, facilities, the entire interdisciplinary care team…