AAC II-Scheduling Job Norwell Massachusetts USA,Healthcare

Position: AAC II-Scheduling-3

Facility: LOC
0027 - 141 Longwater Norwell
141 Longwater Drive Norwell, MA 02061

Department Name: SMC Central Scheduling Status:
Full time Budgeted

Hours:

40 Shift: Day (United States of America)

Will serve as primary point of contact for all inbound calls to South Shore Medical Center’s Centralized Contact Center. The Centralized Contact Center is high volume, fast paced environment answering ~30,000 calls per month for all departments within SSMC. Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax;

and additional functions as directed. In addition to the Ambulatory Access Coordinator 1 duties described above, the Ambulatory Access Coordinator II will be responsible for:

Partnering with the Supervisor and Team Lead to assist with training and onboarding of new scheduling staff. If working in a remote position, may be required to come onsite during onboarding process to assist with training
AACII will have the knowledge/ skills to answer for at least 3 scheduling queues and act as a super user and go-to staff member for any questions and first level escalations from their team-members
Participate in regularly scheduled performance improvement initiative meetings and assist in driving team performance to meet goal in Average Speed of Answer, Service Level and Abandonment Rate
AACII will be required to maintain minimum performance metrics including, but not limited to Average Calls Taken, Ready Time, abandoned call %, Transfer Rate, Quality Scores etc.
Assist with other special projects as directed

Compensation Pay Range: $19.10 - $27.30

Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appoint duration, date, time provider and location.

Maintains consistent compliance with quality standards

Work collaboratively with administrative and clinical staff of assigned department(s)

Maintain comprehensive knowledge-base of scheduling rules for assigned department(s)

Assist with rescheduling patient appointments at the direction of the department Manager

Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?)

May be required to learn and perform all operator functions to provide support as needed or assigned

Assists with the training of new employees upon request

Maintain effective level of productivity at all times

Willingly accept special assignments

Maintain work area in a neat and orderly manner

Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures

JOB REQUIREMENTS

Minimum Education High school diploma or equivalent
- Required Two (2) years of college preferred

Minimum Work Experience 1 (1) year of experience in healthcare setting required Epic Experience preferred Required additional Knowledge, and Abilities Excellent verbal and written communication skills Excellent computer skills with knowledge of various software applications Knowledge of various insurance requirements Excellent interpersonal skills Ability to meet demanding deadlines and balance multiple tasks Detail oriented with excellent organizational and prioritization skills Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required TBD Responsibilities if

Required:

Education if

Required:

License/Registration/Certification Requirements:
South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in southeastern Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve.

We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.

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