Blood Donor Aide & Interviewer

* Are you a smart, customer oriented person interested in the medical field and in making a difference? We could be a match! We will train you in ALL ASPECTS of the position; NO LICENSE OR CERTIFICATION REQUIRED!*

Continental is expanding our team of Blood Donor Aides and Interviewers! Our Donor Services Staff has great working hours and work as a strong, cross-trained and versatile team. Individuals joining this team are responsible to interview and process blood donors visiting our blood bank. EMT or LPN certification is a plus! We’re looking for someone who has strong customer service skills, has an eye for detail when reading, and is interested in joining a team of compassionate and effective Donor Service Processors.

This is a full-time position and has opportunity for growth.

Continental has been in business for over 55 years and is a private for-profit blood banking company. We service pharmaceutical and research companies all over the world, and our product is used for research and diagnostic testing materials. With two centers, one in Fort Lauderdale and one in Miami, we provide our blood donors with quality customer services.

• Taking the blood pressure, pulse, temperature and other vitals of our donors
• Asking all FDA-required questions to make sure each donor is eligible and safely processed
• Ensuring donors’ hematocrit levels are up to FDA standards
• Assigning donors to a specific section of our complex list of products
• Answering any questions or concerns blood donors may have during the process
• May perform phlebotomy in accordance to CSG Standard Operating Procedures and FDA guidelines (
  * Training not required.)

• Must fluently speak, understand and write English
• Must have proficient computer skills
• LPN/EMT certification is a plus
• May have previously demonstrated exceptional customer service in another work environment
• May have a background and interest in the medical health field
• Being bilingual
  - Spanish and English - a plus

• You’ll Be Treated Fairly–– We are a family-owned and operated company, and we consider each of our employees as part of our larger family. We operate and make our decisions based on merit, qualifications and performance.
• You’ll Be Challenged–– We hold very specialized and several regulatory licenses, which means our work environment is constantly evolving as agencies continue to update and improve their standards.
• You'll have Phenomenal Hours–– We will not ask you to operate outside of our standard working hours, which are roughly 7:30am - 5:00pm. On Fridays, our working hours are roughly 7:30am-3:00pm. You will not be asked to work weekends, nights, or to be on call on any regular basis.
• You’ll Be Provided with Benefits–– After a probationary period, you have the option to partake in the health insurance plans we provide. You also will have the option to start a 401k, all expenses of setting up the account covered by us.

• Communication – We feel this is the most important aspect of any job. You must be in communication with your supervisor, and make sure they are familiar and in agreement with your everyday tasks.
• Timeliness – Everything we do––from shipping out specialty products to scheduling specific donors––is on a schedule. While we are very flexible in terms of time off and scheduling, we operate on the assumption that our employees will be timely, and if necessary, gives plenty of notice of their future absence.
• Team Work – Our operations, testing and systems are complex and multifaceted, so we expect you to work well with our current team members––from those in the lab to those in administration––to ensure we work most cohesively.
• Flexibility – We have two centers: our home office in Miami, and a second in Fort Lauderdale. We expect that if necessary, you are willing to work at either location, in the case of an emergency. Your gas and time would be compensated for a short period, if we ask that you work in a station that is not your home station.
  
  We also expect that you’ll be willing to jump in anywhere in the office where we might need…