Intensive Support Coordinator

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3 days ago Requisition

Salary Range: $23.71 To $25.13 Hourly

Job Title

Intensive Recovery Support Coordinator II

Reports to:

FLSA / WAGE

Non-Exempt / $23.71 - $25.13 per hour

Original Date:

December 2025

Revised:

This position is an advanced practitioner of recovery support services in a Permanent Supportive Housing program model, within the intensive housing services. The Intensive Recovery Support Coordinator will serve Park Center members as a member of a recovery-oriented, housing-focused intensive case management (ICM) team.

• Value cultural competence and diversity
• Collaborate with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or cultural backgrounds.
• Take deliberate steps to increase their own cultural competency by attending trainings, events, discussions, workshops, etc.
• Member Support Duties:
• Assist and support residents as they transition from a supported housing environment to living independently in a new housing environment
• Engage residents in vivo utilizing a trauma lens and cultural humility to quickly establish trust and build rapport.
• Provide recovery-oriented tenancy support taking a strengths-based, person-centered approach.
• Partner with PSH members to help them achieve goals that are personally meaningful to them, extending beyond those areas traditionally addressed by clinical care.
• Support PSH members in recovery by offering experience with whole health recovery that includes addressing wellness of both mind and body.
• Coach PSH members on independent living skills, connect with community resources, and develop systems to support sustainability.
• Encourage PSH members to engage with their community through employment, volunteering, and/or recreational/social activities.
• Assist PSH members with developing interpersonal skills to connect with their housemates and neighbors, and to expand their natural support system.
• Create, maintain, and review documentation for agency and funding requirements within all designated deadlines.
• Public/Staff Relations:
• Communicate with internal and external partners utilizing telephone, email, and chat.
• Communicate regularly with the Permanent Supportive Housing team to meet the needs of residents.
• Develop effective working relationships with human services organizations.
• Value cultural competence and diversity
• Collaborate with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or cultural backgrounds.
• Take deliberate steps to increase own cultural competency by attending trainings, events, discussions, workshops, etc.
• Other duties as member of the Permanent Supportive Housing team:
• Attend all staff and supervision meetings.
• Assist with program events and outings.
• Participate in on-call rotation.
• Maintain schedule flexibility in the event of after-hours responsibilities.
• Maintain good attendance and inform supervisor in advance of time off.
• Complete Relias Learning courses by deadline.
• Follow all Personnel Policies and uphold Park Center’s Code of Ethics.
• Perform all other duties assigned.

• Must have at least 3 years’ experience working in a human services field.
• Able to demonstrate strong recovery support competencies and ethical behaviors.
• Must have proven written and verbal communication skills and computer literacy.
• Bachelor’s degree in a human services field required, Social Work preferred (BSW).
• Master’s degree in a human services field preferred, Social Work preferred (MSW).
• Must have a valid Tennessee Driver’s License.
• Must be able to show proof of personal automobile insurance.

• Modified remote work available for this position, shared workstation in office.
• Able to operate with many distractions.
• Routine office environment.
• Able/willing to use vehicle to transport members.
• Able/willing to operate a large van/bus to transport clients.

• The ability to communicate…