Patient Financial Representative - Accounts Receivable

Patient Financial Representative - Accounts Receivable - 169076

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Florida:

Largo:

Home Care Largo | Business and Administrative | Full Time

Join Bay Care

At Bay Care, we are proud to be one of the largest employers in the Tampa Bay area. Our network includes 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. Supported by more than 30,000 team members, Bay Care is committed to a culture built on trust, dignity, respect, responsibility, and clinical excellence.

• Location:
  
  Remote work opportunity (Florida residents only) with required quarterly onsite meetings.
• Status:
  Full Time
• Shift: Days | 7:00 AM - 3:30 PM (Flexible Schedule)

The Patient Financial Representative is responsible for the administration and maintenance of patient accounts, including billing, collections, customer service, payment posting, and cash application activities. This role works to ensure accurate account resolution, timely reimbursement, and excellent customer service while complying with all organizational policies and industry regulations.

• Manage patient accounts and perform billing and collection activities.
• Post and reconcile payments and cash applications.
• Document account activity and maintain accurate account records.
• Research, resolve, and respond to patient inquiries regarding balances, payments, and insurance coverage.
• Review and follow up on Explanation of Benefits (EOBs) and payer responses.
• Implement billing guideline changes and identify payer-specific trends.
• Maintain operational reports, inventories, and equipment maintenance tracking.
• Adhere to established policies, procedures, regulatory requirements, and operational standards.
• Perform other duties as assigned.

• High School Diploma or GED required.

• Required:
  
  Minimum one (1) year of customer service experience.
• Preferred:
  Accounts Receivable and Medicare Experience but not required.

• Strong interpersonal and customer service skills.
• Excellent verbal and written communication abilities.
• Basic computer proficiency and data entry skills.
• Strong organizational and time management skills.
• Professionalism, courtesy, and respect in all interactions.
• Ability to work independently and within a team environment.

• Paid Time Off
• Tuition Reimbursement
• 401K Match and additional yearly contribution
• Annual performance appraisals and team award bonus
• Family resources and wellness opportunities
• Community perks and discounts
• AND the chance to be part of an amazing team and a great place to work

Bay Care Health System is an Equal Opportunity Employer Veterans/Disabled.