Patient Access Representative

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Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Patient Access RepresentativeMGB Enterprise, Revenue Cycle Operations Be the first point of contact in creating a positive patient experience. As a Patient Access Representative, you will play a vital role in ensuring a smooth and efficient check-in and discharge process while delivering exceptional customer service. This position is responsible for welcoming patients, collecting and verifying demographic and insurance information, scheduling appointments, processing payments, and helping patients understand insurance and billing procedures.

The ideal candidate is customer-focused, detail-oriented, and committed to providing a seamless experience for patients and families.

Key Responsibilities
• Welcome and assist patients in a professional, courteous, and compassionate manner.
• Collect, verify, and accurately enter patient demographic and insurance information into electronic systems.
• Schedule appointments and confirm patient information.
• Educate patients on insurance coverage, billing policies, and organizational procedures.
• Process patient payments and provide receipts.
• Obtain and track pre-authorizations for services and procedures as required.
• Address patient questions, concerns, and requests promptly, escalating complex issues to senior Patient Access staff or management when appropriate.
• Maintain accuracy, confidentiality, and compliance with organizational policies and regulatory requirements.

What You'll Bring
• Strong customer service and communication skills.
• Exceptional attention to detail and organizational abilities.
• Ability to multitask in a fast-paced healthcare environment.
• Experience working with patient registration, scheduling, insurance verification, or healthcare administration preferred.
• Commitment to providing an outstanding patient experience.

Qualifications High School Diploma or Equivalent required

Can this role review or accept experience in lieu of a degree? No

Admitting, scheduling, registration, or insurance verification experience 1-2 years preferred

Knowledge of medical terminology and insurance verification procedures preferred.

Ability to work in a fast-paced environment and handle multiple tasks.

Excellent communication and interpersonal skills.

Strong attention to detail and problem-solving abilities.

Strong computer proficiency.

Additional Job Details (if applicable)
Working Model Required

Shifts9:30-6:00 ET M-F is needed for business needs.

We may consider 9:00a-5:30pm ET but this is less ideal for business needs, and would need to be reviewed if candidate requested.

M-F Eastern Business Hours requiredA quiet, secure, compliant workspace is required for remote employees, and will be viewed and confirmed via Microsoft Teams Video for all employeesMGB will ensure that all candidates have a HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others)
Remote Type Remote Work  Location
399 Revolution Drive Scheduled Weekly Hours
40

Employee Type Regular Work  Shift Day (United States of America)
Pay Range $17.71 - $25.28/Hourly Grade2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to…