Sr Documentation Specialist

Who We Are Point
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Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point
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Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are.

We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. Learn more about who we are at Point
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Health.

The Senior Documentation Specialist is responsible for authoring and ensuring the integrity of clear, accurate content for staff. They represent the team by leading content creation and overseeing the knowledge management for projects of varying sizes. This role includes editing documentation for accuracy and formatting, ensuring adherence to established styles and standards, and sharing insights to enhance documentation practices. Additionally, the Senior Documentation Specialist facilitates meetings, collaborates with partner departments and provides leadership and oversight for individual communities within our knowledge management system.

• Performs all core responsibilities of the Documentation Specialist role with limited oversight.
• Reviews and edits documentation from colleagues, ensuring adherence to the styles and standards, providing feedback and coaching as necessary.
• Leads team and partner department meetings, sharing insights and opportunities for continuous improvement.
• Oversees the end-to-end management of individual communitieswithin the knowledge management system.
• Proactively identifies and addresses gaps, consults on improvement options, and aligns priorities with the department’s strategic vision.
• Leads projects by developing and executing workplans, identifying blockers, and proposing solutions to ensure all deadlines are met.
• Manages team reporting responsibilities as assigned and provides support to management and team members as needed.
• Consults on and resolves complex knowledge management system-related issues, investigating root causes and providing effective solutions.
• Edits documentation of specialists through the knowledge management system.
• Other duties as assigned.

• Education, Certification and Licensure
  
  Required:
  
  Bachelor’s Degree in English, communications or related field or equivalent work experience.
• Experience (minimum years required):
  
  Required:
  
  3-5 years of experience with a strong focus on technical writing and documentation management.
• Experience in editing, formatting and ensuring compliance with established style guides and quality standards is essential.
• Experience with in the health care industry is a plus.
• Skill Requirements Must demonstrate agility in supporting multiple teams and lines of business, adapting to changing priorities and demands.
• Must be able to provide specific, timely and respectful feedback to colleagues, fostering an environment of continuous improvement and mutual respect.
• Strong planning, organizational and prioritization skills to optimize productivity and achieve goals effectively.
• Ability to master new technical and business knowledge quickly, demonstrating an action-oriented approach and taking responsibility for outcomes.

Must be able to work under normal office conditions and work from home as required. Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. May be required to work additional hours beyond standard work schedule.

The above statements are intended to describe the general nature and level…