Specialty Clinic Scheduler

Knoxville Hospital and Clinics strive to be your healthcare destination, building on compassion and innovation. We are committed to faithfully providing exceptional healthcare. The values we hold true are Teamwork, Innovation, Compassion, Integrity, Service, and People-Centered.

This is a Fulltime Position working about 36 hours a week.

Under the general supervision of Director of Clinical Operations, the Specialty Clinic Scheduler is responsible for all activities surrounding appointments for specialty clinic patients and assisting with chart review/auditing, VA authorizations, faxes and scanning.

• Has initial contact with the patient and is responsible for providing comprehensive, coordinated and seamless service to the patients.
• Returns phone messages to patients within 24 hours.
• Send patient questionnaires to patients for appointments.
• Schedules appointments for specialty clinic, and respiratory care
• Validates the status of insurance and assists with VA referrals/authorizations.
• Obtains prior authorizations for appointments and procedures as required.
• Make appropriate referrals to assist the uninsured population.
• Collaborate with providers and specialty staff for schedule needs.
• Coordinates and communicates specialty clinic schedules/records to home offices.
• Maintains overall understanding of specialty clinic functions and escorts patients and public to the proper destination.
• Conducts themselves to provide the best patient experience possible.
• Scanning/uploading/faxing of medical records
• Ability to multitask.
• Other duties as assigned.

• Preferred CNA
• High School Graduate or GED required
• Mandatory Report Training
• Insurance Knowledge is preferred
• Healthcare Background preferred
• Exceptional Customer Service skills required.
• Required to complete all annual competency training and maintain license and/or certification.

This is a Full-time position and is eligible for benefits for medical, dental, vision, flexible spending accounts, retirement plan with company match of up to 6%, accrued hours for vacation and sick time, paid holidays, and company benefits for employee life, employee AD&D, short term and long-term disability.