Medical Assistant Intermediate - Float

To provide clinical assistance and support to nursing and medical staff. To provide clerical assistance and support to maintain smooth clinic/office functioning.

Organizational Relationship:

• Directly responsible to Medical Assistant Resource Pool (MARP) Manager (MARP Float Pool).
• Assigned to a clinical area by the Medical Assistant Resource Pool (MARP) Manager (MARP Float Pool) who has overall scheduling responsibility for the employee.
• Functional supervision for daily clinic responsibilities, patient care, guidance and instruction is the responsibility of the clinic or worksite manager or designate.

** This position involves travel to various locations within Ambulatory Care
- Ann Arbor and the surrounding communities including but not limited to locations in Howell, Brighton, Ypsilanti, Canton, Livonia, Saline, and Chelsea.

• Provide Clinical assistance by taking vital signs determining symptoms and reason for visit, collect and prepare specimens and assist patients.
• Perform standard medical laboratory test such as urinalysis
• Ensure efficient patient flow and provide patient call back services per clinic routine.
• Prepare patient record for care provider, including obtaining reports of diagnostic testing per clinic routine.
• Prepare patient rooms for procedures by setting up all instruments/supplies; clean examination rooms between patients.
• Contribute to patient care by assisting providers and other staff as needed with direct patient care activities per clinic routine.
• Administer treatments as ordered and assist with diagnostic procedures
• May administer injections such as immunizations after successful completion of certification program and testing.
• Provide patient instruction as needed per clinic guidelines.
• Demonstrate safe body mechanics in assisting patients.
• Maintain confidentiality of patient information in written, electronic or unwritten form according to clinic and University policies.
• Demonstrates knowledge of fire/safety and infections control policies and procedures.

Office/Clinic operations: per clinic/office routines

• Operate and monitor patient care equipment, set up instrument/supplies in examination rooms
• Maintain stock levels and order supplies as needed
• Maintain a safe, clean, and neat work environment in accordance with regulatory agency compliance
• Maintain patient files and records.

Communication:

• Utilize positive guest relations practices and Patient and Families First attitude in all communications.
• Utilize positive guest relations and demonstrate collegiality and respect in all interactions with peers, coworkers and managers.
• Initiate patient correspondence to convey test results and monitor past patient visits per clinic/office routine
• Complete insurance forms and initiate other patient correspondence per clinic/office routine.
• Report incidents, problems, and concerns in a timely fashion using the appropriate communication channels.

Education:

• Assist in orienting new staff as assigned.
• Provide instruction to others, including procedures and equipment training.
• Actively seek learning opportunities to expand and enhance knowledge and skill level

• High school diploma or GED.
• Graduation from a medical assistant program or an equivalent combination of education and experience (3 - 4 years)
• Knowledge of basic medical terminology.
• Experience in panel management including provider registry data and exception reports

• Additional formal education in a healthcare field.
• Certification as a Medical Assistant.

Current BLS certified through American Heart Association (AHA).

• Excellent written and verbal skills
• Exemplary work history and references
• Exceptional interpersonal skills and ability to work well within a team setting.
• Ability to Communicate effectively.
• Demonstrated active listening, written, verbal and information technology skills.
• Some college experience andfloat experience.
• Completion of state certification examination for Medical Assistants.
• Experience working within a large, complex health care setting.
• Familiarity with UMHS electronic medical record systems.
• Knowledge of University policies and procedures.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.

This position is a 40 hour/week, variable hours between7:00am - 6:00pm, Monday-Friday

• Attendance…