Trial Onboarding Specialist; Remote

Lingraphicais a mission-driven organization that provides speech-generating devices tohelp improve communication, speech, and quality of life for people with communication impairments. Lingraphicais a leader in augmentative and alternative communication (AAC) technology, helpingpeoplewith aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services,Lingraphicais focused on improving communication outcomes and supporting individuals, families, and care teams.

Welook for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

About the role:The Trial Onboarding Specialist serves as the primary point of contact for customers throughout the pre-trial journey. This role combines consultative sales, customer education, and insurance benefitsexpertiseto help individuals, caregivers, and Speech-Language Pathologists understand the value of AAC and how aLingraphicadevice can improve communication and quality of life.

The Trial Onboarding Specialist is responsible fordemonstratingthe value of both the Lingraphica device and the trial experience, accuratelyreviewingand communicating insurance benefits, and guiding customers into the beginning of their trial journey. By ensuring customers are informed, prepared, and confident, this role creates a seamless transition into the trial phase of the sales pipeline while delivering an exceptional customer experience.

Responsibilities:

• Serve as the primary point of contact for customers throughout the pre-trial journey, providing a seamless, supportive, and personalized experience.
• Guide customers through a consultative sales process that uncovers communication goals,identifies challenges, and recommends the Lingraphicasolution best aligned with their unique needs.
• Build customer confidence bydemonstratinghow
  
  Lingraphica'stechnology can improve communication, independence, participation, and overall quality of life.
• Educate customers, caregivers, and clinicians on the benefits of AAC, the Linggraphicatrial process, and available support resources.
• Develop andmaintainstrong knowledge of Lingraphica'sdevices, software, accessories, and product enhancements, effectively matching features and benefits to each customer's functional communication goals and clinical presentation
• Inspire customers and care partners to move confidently into a device trial by addressing questions, overcoming objections, and reinforcing the value of the Lingraphicaexperience.
• Demonstrate the ability to adapt and think critically beyond established scripts,leveraginga deep understanding of our products and their applications across various communication disorders. Exhibit creativity and flexibility in tailoring interactions to meet the unique needs of each customer.
• Screen prospective customers for trial appropriateness and coordinate all activities necessary to prepare them for a successful device trial.
• Communicate verified insurance benefits, eligibility requirements, coverage details, and financial responsibilities with accuracy and empathy.
• Guide customers through insurance and financialassistanceoptions, including collection of required documentation and communication of financial outcomes.
• Coordinate scheduling, collect outstanding information, and proactively remove barriers that could delay trial readiness.
• Confirm the accuracy of customer demographics, insurance information, diagnoses, and required documentation.
• Maintain complete andaccuratedocumentation within CRM systems while ensuring HIPAA compliance and data integrity.
• Monitor customer trends, engagement metrics, and operational performance toidentifyopportunities for process improvements and enhanced customer outcomes.
• Collaborate closely with cross-functional teams to create a consistent customer experience across the entire sales and clinical journey.
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree or equivalent combination of education and experience
• Two (2)+years of experience in consultative…