Temp Dental Call Center

Job Description

Job Description

*
* We are seeking a highly skilled Dental Call Center Rep to join our fast-paced team in Grass Valley!**

• Schedule:
  
  M-F 8am to 5pm
• Location:
  
  Grass Valley
• Pay: $23/hr to $25/hr DOE

• 1. Answer telephones by greeting patients in a prompt, courteous and helpful manner, handling calls as needed and taking messages when appropriate.
• 2. Improve the patient experience by minimizing patient telephone hold times
• 3. Accurately schedule patients following Dental scheduling guidelines
• 4. Monitor no-shows and cancellations for available access where same day appointments can be utilized and work with Scheduling Specialist to fill opening.
• 5. Remove the day's cancellations from the computer if a patient calls to cancel.
• 6. Confirm the next day's appointments by verifying the appointment time, insurance and Medi-Cal eligibility, and any outstanding balances the patients may owe.
• 7. Screen for eligibility across Medi-Cal, private insurance, sliding scale options, and Purchase Referred Care (PRC).
• 8. Help to determine if a patient qualifies for sliding scale, collect, and record the required documentation. Also determine if patient does not have insurance If they will qualify for Medi-Cal
• 9. Enter Telephone and/or actions accurately into EHR.
• 10. Maintain appropriate boundaries concerning advice and patient triage.
• 11. Communicate frequently with your Supervisor, Tactical and Clinical Team regarding patient requests, patient emergencies, patient treatment, scheduling issues or other aspects of operations to ensure patient care needs are met.
• 12. Effectively maintain and protect the confidentiality of all medical records and patient information.
• 13. Conduct outreach to patients that have not been seen recently in the dental department when assigned for example AI/AN patient, children 0-20, pregnant patients, diabetic patients and urgent medical patients
• 14. Maintain Patient Treatment list.
• 15. Assist Referral Coordinators with tracking outstanding referrals when needed.

• 1. High School diploma or GED certificate/equivalent.
• 2. 1 year hands-on experience answering high volume phone calls
• 3. Demonstrated effective communication skills and ability to work effectively with others in stressful situations while maintaining a cohesive and professional working environment.
• 4. Excellent people skills; customer service orientation.
• 5. Proven ability to prioritize and complete work on time with minimal supervision, including the possibility for hybrid remote work.
• 6. Ability to handle multiple distractions and interruptions simultaneously while working effectively in a fast-paced and dynamic environment.

• 7. 1 year experience in a Dental setting and knowledge of Dental Terminology.
• 8. 1 year experience medical and/or dental eligibility, including knowledge of Medi-Cal and Private insurance.
• 9. Bilingual Spanish/English language.

Established in 2011, Capital Staffing, Inc is a full service SBE staffing firm, committed to providing a high level of support to all of our employees. We appreciate your choice in partnering with us for your future employment!

Capital Staffing, Inc employs a wide range of highly skilled administrative/customer service, accounting/finance, industrial, healthcare, scientific, manufacturing and IT professionals across various industries.

Capital Staffing, Inc provides contract, contract to hire, and direct placement recruiting services.

We are proud to serve you and our local community!