Registrar - Registration MSD - PRN

Position Status

Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 0 Job Information Exemption Status:
Non-Exempt

Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming manner focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.

High School Diploma / GED Required

1 year Experience in customer service.

Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines.

• (Preferred proficiency) Identify complex problems, review related information, evaluate options and implement appropriate solutions.
• (Preferred proficiency) Knowledge of basic medical terminology.

• Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
• Complete check-in and admission functions based on service area verifying patient identity.
• Complete financial discussions including providing patient estimates and payment collections.
• Collecting patient copays and prior balances as appropriate.
• Assist patients in completing required documentation and database entry based on service area.
• Schedule follow up appointments as appropriate.
• Provide and explain all required handouts as appropriate.
• Complete basic real time eligibility insurance validation.
• Assist with department specific duties such as referrals, Rite Fax and answering phones as needed.
• Complete various clerical and office duties as required based on service area.
• Comply with laws and regulations including maintaining patient confidentiality.
• Correct account and visit edits in a timely manner.
• Perform all other duties as assigned.
• Comply with all policies, standards, mandatory training and requirements of Stormont Vail.

10% There is no planned travel associated with this position. However, on occasion, there may be need to cover for an unplanned vacancy at a different clinic.

Position is Patient Facing

Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

On-Site;
No Remote Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility

• Balancing:
  Occasionally 1-3 Hours
• Carrying:
  Occasionally 1-3 Hours
• Climbing (Ladders):
  Rarely less than 1 hour
• Climbing (Stairs):
  Rarely less than 1 hour
• Crawling:
  Rarely less than 1 hour
• Crouching:
  Rarely less than 1 hour
• Driving (Automatic):
  Rarely less than 1 hour
• Eye/Hand/Foot Coordination:
  Frequently 3-5 Hours
• Feeling:
  Frequently 3-5 Hours
• Grasping (Fine Motor):
  Frequently 3-5 Hours
• Grasping (Gross Hand):
  Occasionally 1-3 Hours
• Handling:
  Occasionally 1-3 Hours
• Hearing:
  Frequently 3-5 Hours
• Kneeling:
  Rarely less than 1 hour
• Lifting:
  Occasionally 1-3 Hours up to 25 lbs
• Operate Foot Controls:
  Rarely less than 1 hour
• Pulling:
  Frequently 3-5…