Client Engagement Specialist; Account Manager​/Customer Success - Schaumburg, IL or Remote

Client Engagement Specialist (Account Manager / Client Success - Schaumburg, IL or Remote

Job Category: AQI

Requisition Number: AQICL
001390

• Posted :
  August 17, 2026
• Full-Time
• Hybrid

Showing 1 location

Illinois
1061 American Lane
Schaumburg, IL 60173, USA

Illinois
1061 American Lane
Schaumburg, IL 60173, USA

AQI CLIENT ENGAGEMENT SPECIALIST
SCHAUMBURG, IL – FLEXIBLE HYBRID SCHEDULE OR REMOTE

The American Society of Anesthesiologists (ASA) team provides education, resources, and advocacy to help our members improve the experience and safety of patients in their care. You can be a part of this important work—join more than 160 change-makers, collaborators, and advocates as we continually work towards excellence.

We live our core values of collaboration, dedication, commitment, and improvement every day. And we know that diversity in the way we look, think, learn, and live makes everything ASA does better. Our policies, culture, and people strengthen this commitment every day. As a result, ASA has been named one of the Best and Brightest Companies to Work For in Chicago and the Nation ® for the past ten years.

ASA offers flexible hybrid work arrangements, a "dress for your day" mindset, generous time off, plus professional development and educational benefits, so you can write your own story. What's more because ASA is a professional association—not a corporation,we value performance over profits.

Be part of a collaborative, caring community.

Position Summary:

The Anesthesia Quality Institute (AQI) was established by the American Society of Anesthesiologists (ASA) in 2008 to facilitate practice-based quality management through education and quality data feedback. The AQI is a Patient Safety Organization (PSO) and home to NACOR, the largest anesthesia registry in the world. NACOR is also a Qualified Registry (QR) and Qualified Clinical Data Registry (QCDR).

The Client Engagement Specialist serves as the primary relationship manager and trusted advisor for healthcare organizations participating in AQI's registry and data reporting programs. This position is responsible for ensuring customers achieve maximum value from AQI's software, registry, benchmarking, and analytics solutions through effective onboarding, education, engagement, and ongoing support.

Working closely with clinical, operational, and quality leaders, the Client Engagement Specialist promotes product adoption, improves data quality and submission performance, facilitates the use of actionable insights, and helps customers achieve their quality improvement and regulatory reporting objectives.

The role is critical to maintaining high customer satisfaction, supporting customer retention, and fostering long-term partnerships that advance patient care and organizational performance.

Primary

Position Responsibilities:

Serve as a primary point of contact for registry participants to support onboarding, customer tracking, data submission, and general inquiries.

Proactively assist practices in understanding registry benefits/value, data, reports, and analytics to support quality improvement initiatives and data use goals.

Coordinate and lead the onboarding process for new registry participants, including project planning, implementation guidance, account setup, data submission readiness, and transition to ongoing support to ensure a successful program launch.

Develop and deliver training programs, webinars, demonstrations, and individualized coaching for registry participants to promote product adoption, increase user proficiency, and support effective use of AQI reports, benchmarking tools, and analytics.

Support client education on regulatory programs, including CMS quality payment programs (e.g., MIPS) and associated reporting requirements.

Serve…