Project and Policy Analyst

Job Details

• Job
• Location:
  
  Sacramento
• Full/Part Time:
  Full Time

The Project Policy Analyst 2 position at Patient Contact Center (PCC) supports strategic and operational projects for service lines of the PCC and participates in the change management processes. This position is responsible for providing administrative support to project-planning, design, development, and overall project team member support to achieve short-term target goals and long-term organizational initiatives.

The incumbent will be responsible for participating in and supporting the project team's work, including but not limited to implementation of service line projects and continue improvement work for the PCC. This incumbent will assist with data collection, project logistics, documentation for Project Leads, Project Managers, and Access Leadership. The Analyst must have a clear understanding of project work and stakeholders to ensure projects run smoothly for Providers, Ambulatory Operations and IT/Epic Teams.

Apply By Date September 22, 2026 at 11:59PM;
Interviews and recruiting process may occur at any time.

• Bachelor's degree in related area and / or equivalent experience / training
• Progressive experience in in health system administration, health care planning, business administration, public administration or a satisfactorily equivalent combination of education, training, and experience.
• Progressive experience in in health system administration, health care planning, business administration, public administration or a satisfactorily equivalent combination of education, training, and experience.
• Experience with Electonic Health Records including Scheduling, Referrals Management, and/or Templates.
• Experience in implementing Epic-related workflows for a department and/or specialty service line.
• Experience with Excel, Microsoft PowerPoint, Teams, Word and utilize platforms for presenting and leading meetings.
• Ability to collect, analyze, and present data.
• Interpersonal, verbal and written communication skills to clearly and effectively interact with a diverse group of individuals to secure and/or provide information to clarify situations, and resolve problems.
• Ability to work with interdisciplinary teams and seeks input from others to facilitate sustainable solutions.
• Understands the importance of maintaining confidentiality of hospital and patient information at all times.
• Can articulate and support the UCDHS mission, vision, and values as well as departmental goals.

• Academic institution or large integrated health system experience.

• 80% - Project Coordination, Business Analysis & Customer Management
• 20% - Business Analysis & Customer Management

The Patient Contact Center (PCC) is a centralized contact center providing patient service support via telephone (inbound and outbound), Epic, messaging and work queue systems. The PCC is responsible for more than 30% of all appointment and service engagements across UCDH ambulatory division. Service of patient appointments are supported with dynamic guidelines and process flows (which can include systematic decision tree workflows).

We proactively support our ambulatory partners with change needs as possible.

• Salary or Pay Range: $29.57 - $50.89
• Salary Frequency:
  Hourly
• Salary Grade: 127
• UC
  
  Job Title:
  
  PROJECT POLICY ANL 2 RP
• UC Job Code: 005256
• Number of Positions: 5
• Appointment Type:
  Staff:
  Career
• Percentage of Time: 100%
• Shift (Work Schedule): 8AM-5PM, M-F
• Location:
  
  Patient Contact Center (HSP
  166)
• Union Representation: RP-Research and Public Service Professionals
• Benefits Eligible:
  Yes
• This position is hybrid (mix of on-site and remote work)

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible…