Access Associate Senior - Children's Ambulatory

Make a meaningful impactonthe front line of patient access and experience. As an Access Associate Senior at UVA Health, you play a critical role in ensuring patients receive seamless, compassionate entry into care across a complex and high-performing academic medical system. The Access Associate Senior role may be available to be hybrid work-from-home after 6 months.

In this high-impact position, you will serve as a trusted access expert across multiple clinical settings, supporting patient intake, registration, scheduling, and financial clearance functions. Your ability to adapt quickly, maintain accuracy, and provide outstanding service will directly influence both patient experience and operational efficiency.

• Perform patient registration, insurance verification, and demographic updates with a high levelof accuracy
• Coordinate and manage appointment scheduling across a variety of specialty and primary care services
• Communicate directly with patients and families,providingclear guidance on processes, expectations, and next steps
• Collaborate with clinical teams, providers, and fellow access staff toresolve complex scheduling or registration challenges
• Maintain composure in a fast-paced, high-volume environment while prioritizing both patient care and compliance standards

This role demands strong judgment, adaptability, and a patient-centered mindset, as you will be stepping into diverse workflows andcross functioningteamswhile upholding UVA Health’shigh standards of excellence.

UVA Health is a nationally recognized academic health system whereaccessprofessionals play a vital role in delivering coordinated, high-quality care. This position offers the opportunity to broaden yourexpertiseacross multiple service lines while contributing to a system known for innovation, quality, and patient-centered care.

• Be part of aleading academic medical center recognized for advancing clinical care, research, and education
• Work in aMagnet-designated environment that values collaboration, accountability, and professional growth
• Gain exposure todiverse clinical specialties and operational workflows, accelerating your career development in patient access and revenue cycle operations
• Join a team committed to exceptional patient experiences, where access is seen as the first and most critical step in the care journey
• Contribute to a health system that continuously invests inprocess improvement, digital tools, and patient access innovation
• Collaborate with experienced leaders and colleagues who prioritize mentorship, teamwork, and continuous learning

This role is strategically important as UVA Health continues to expand access across the region, ensuring patients receive timely, efficient, and compassionate entry into care.

Education:

High School Graduate or Equivalent required. Associates degree preferred.

Experience:

2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.

Licensure:
None required.

PHYSICAL DEMANDS Job requires sitting for prolonged periods;
Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills;
Attention to detail and ability to write legibly and compose messages clearly and concisely.

The pay range for this role is $19.50 - $30.14 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

• Comprehensive Benefits Package:
  Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification…