Sickle Cell Community Liaison Leader - West

About The Department

The Rare Disease organization leads all US Commercial efforts for Novo Nordisk’s Rare Disease portfolio. The Rare Disease portfolio includes medical treatments, customer solutions, and devices across multiple Therapy Areas including Rare Bleeding Disorders, Rare Endocrine Disorders, Rare Renal Disorders, and Hemoglobinopathies (Sickle Cell Disease & Beta Thalassemia), as well as new products in the pipeline.

The Sickle Cell Community Liaison Leader is an influential first-line people manager for a team of patient-facing employees. They are responsible for effectively coaching, developing and leading the Sickle Cell Community Liaisons, within their team, to engage and educate patients and caregivers, advocacy organizations and specialty pharmacy representatives. Their team is responsible for one‑on‑one engagement with patients and caregivers to educate on disease state and NNI products (once available) and support offerings so that patients can engage in their own care.

This is accomplished by engaging with patients and caregivers one‑on‑one and at community events. This role is responsible for executing patient engagement strategies for the Sickle Cell community in collaboration with marketing, sales, medical, patient support and market access. Sickle Cell Community Liaison Leader is expected to possess a high level of clinical and customer knowledge. They should also understand and execute against headquarter protocols and possess drive and spirit to engage the Sickle Cell community and support patients and caregivers by reducing barriers to therapy and providing education on disease, treatment and support offerings.

The Sickle Cell Community Liaison Leader reports to the Strategic Partnership and Engagement Lead and manages a team of Sickle Cell Community Liaisons. They will work closely with the Field Sales Organization, Peer Community Liaison Leaders, Government Affairs team, Commercial Excellence, Marketing, Patient Services and other internal stakeholders. External relationships include local community-based organization leadership, state and local advocacy organizations, patients, caregivers and Specialty Pharmacy representatives.

• An influential people leader and role model who leads through change and ambiguous situations with authenticity, integrity and humility
• An inclusive leader who can attract, develop and coach diverse high-performing individuals and teams
• Sets clear direction and strategy in order to achieve business unit objectives
• Develop and execute a strategic business plan while overseeing a teams’ development and execution of local territory plans with consistent and exceptional results
• Employs an Account Mindset approach to successfully navigate patient and community-based organization customers and effectively coordinate the execution of the teams’ plans and activities
• Develops relationships with key community members and community-based organization leadership
• Collaborates at a high level with key cross-functional stakeholders to achieve business objectives
• Collaborates with home office partners to identify needs of the Sickle Cell Community and provides insights for community engagement, market analysis and product launch preparation
• Collaborates with NNI Government Affairs team on advocacy strategy and community engagement
• Leverages experience and customer interactions to map the Sickle Cell Disorders care model and informs for community engagement and brand strategy
• Coaches and Develops Community Liaisons to perform against essential job functions such as building and maintaining business relevant relationships, disease state knowledge, understanding their market and business planning
• Coaches and develops…