Healthcare Account Manager

Job Type: Internal Hire – Permanent Hire

Location:

Overland Park, KS (option to work 2 days a week from home office)

Schedule:

Full-time, Monday-Friday, 8:30am-4:30pm

Pay: $50,000 base salary plus commission and a comprehensive benefits package

Favorite’s On-Site Account Manager serves as the dedicated, day-to-day operational partner supporting the healthcare organization and the Favorite Managed Services (FMS) program. This role ensures seamless contingent workforce operations, high service levels, and consistent stakeholder satisfaction across all supported healthcare facilities.

As the, the Account Manager provides immediate responsiveness, operational oversight, and hands-on coordination to ensure staffing continuity, compliance, and alignment with hospital priorities. This role bridges strategy and execution, translating workforce plans into efficient daily operations in a fast-paced healthcare environment.

• Oversee daily contingent workforce operations across multiple healthcare sites
• Manage staffing orders, scheduling, coverage, and cancellations to meet SLAs
• Track workforce activity and monitor utilization to proactively address gaps

• Act as the primary contact for healthcare leadership and cross-functional teams (HR, Finance, Supply Chain)
• Align staffing strategies with operational goals and patient care needs
• Contribute to workforce planning and provide real-time insights

• Deliver rapid-response staffing solutions to minimize care disruptions
• Partner with internal recruiters and vendors to maintain candidate flow
• Escalate issues as needed and support retention and redeployment efforts

• Ensure all clinicians meet credentialing, licensure, and regulatory requirements
• Coordinate onboarding and orientation processes
• Maintain ongoing compliance and audit readiness

• Provide regular staffing reports, metrics, and updates to stakeholders
• Identify workflow improvements and drive process standardization
• Support continuous improvement to enhance service delivery and outcomes

• 2-4+ years in account management, staffing, or client services - healthcare exposure highly preferred
• Strong analytical, communication, and problem-solving skills
• Highly organized with the ability to thrive in a fast-paced environment
• Proven ability to collaborate cross-functionally

• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience)