Behavioral Health Intake and Outreach Coordinator

Intake And Outreach Coordinator

As an Intake and Outreach Coordinator at our locally owned and operated Ellie Mental Health clinic in Chelmsford, you'll share our vision for improving and expanding access to quality mental health care. In this unique role, you will help us to pair potential clients with the appropriate clinician, as well as working with local healthcare providers to help them understand our referral process.

This part-time role would be a perfect opportunity for a student studying Psychology or Mental Health Counseling!

• Oversee referrals and admissions through every step of the intake process.
• Respond to phone/email inquiries
• Conduct initial screening of client's needs and match with appropriate therapist
• Enter intake details into EHR system
• Schedule initial appointment
• Send intake paperwork/links to clients
• Send information to our billing team to verify insurance
• Manage waitlists
• Identify and engage potential referral sources, including therapists, doctors, hospitals, residential facilities, and school counselors
• Establish and foster positive working relationship by conducting in-person or virtual meetings to introduce our services, how our referral process works and provide brochures and swag as needed
• Ongoing liaison with referring providers to discuss openings
• Attend local events, conferences, and health fairs to represent the practice.
• Track referral volume and trends, reporting on Key Performance Indicators (KPIs) to leadership.

• Previous experience in a mental health setting, medical office, or customer service is preferred.
• Ideally some knowledge/experience in psychology, social work, or a related field
• Proficiency with Electronic Health Records (EHR) and Microsoft Office/Google Suite.
• Strong attention to detail and ability to thrive in a fast-paced environment.
• Exceptional communication and networking skills with a natural, consultative style.
• Ideally some proficiency in social media management and Canva
• Ability to act with diplomacy, empathy, and maintain strict patient confidentiality.
• Familiarity with HIPAA compliance in marketing materials.

• $20-$23/hr
• Initially this is a part-time, hybrid role.
• Flexible schedule, Monday through Friday

Flexible work from home options available.

Compensation: $20.00 - $23.00 per hour

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you're excited about the chance to be a change-maker with us, but your past experience doesn't perfectly align with every single qualification of the job description, we encourage you to apply anyways.

Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

We take care of our people. It's that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community's needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just…