Process Improvement Professional - National Clinical Ops Medicaid

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This role, within the National Medicaid Operations Utilization Management Process Improvement & Enablement Team, will partner closely with Clinical Operations, subject matter experts, and clinical teams to support Medicaid Medical Directors. The position is responsible for ensuring clinical operational processes are standardized, effective, and aligned with applicable governing and NCQA requirements.

The Process Improvement Professional analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable process improvements. This role requires the ability to interpret complex information, assess operational needs, and independently determine appropriate courses of action. Work assignments are varied and may involve cross-functional collaboration, process development, implementation support, and ongoing evaluation of process performance.

• Responsible for initiating, developing, and recommending best business practices and procedures for physical health clinical and nonclinical teams
• Standardizes and maintains Medicaid MD operating procedures (SOPs), workflows, and templates
• Manages Medicaid MD controlled document updates (intake, versioning, approvals, publication)
• Coordinates Medicaid MD training/attestation and adoption.
• Establishes consistent practices for Medicaid MD procedures to reduce variation across markets.
• Interprets organizational policies and procedures to determine appropriate actions, ensure compliance, and support effective decision‑making.
• Executes on process improvement/development and evaluation strategy and analyzes results.
• Makes recommendations for improvement based on analysis of results.

• Bachelor's degree or 3+ years relevant experience in lieu of degree
• 3+ years of experience efficiently navigating multiple databases, systems, and screens simultaneously, with proficiency in collaboration platforms such as Zoom, Microsoft Teams, as well as Microsoft Office tools including Outlook, LUCID, Word, Excel, and PowerPoint.
• Prior experience in a fast‑paced insurance or healthcare setting
• Experience creating and maintaining compliant, user‑friendly SharePoint sites.

• Previous Medicare/Medicaid or Health Plan experience in Utilization Management
• Power BI experience

• Schedule:
  
  Monday to Friday from 8 am to 5 pm Eastern Standard Time zone
• Work Location:
  
  Remote

Work at Home Requirements:
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$65,000 - $88,600 per year

This job is eligible for a bonus incentive plan. This incentive opportunity…