Geriatrics Panel Management Coordinator

Description:

Position will be hybrid working between support practices in Livonia and Ypsilanti, Ann Arbor, and remote work from home.

Full time

Day Shift

Position will be hybrid working between support practices in Livonia and Ypsilanti, Ann Arbor, and remote work from home.

Trinity Health IHA Medical Group is seeking a compassionate and proactive Geriatric Panel Management Coordinator to support our Comprehensive Geriatric Program through advanced panel management, patient outreach, care coordination, and quality improvement activities. In this role, you will help older adult patients stay connected to their care team, close gaps in preventive and chronic disease care, and navigate transitions between visits and care management programs.

• Support geriatric providers through proactive panel management and patient outreach activities.
• Monitor chronic disease registries, preventive care gaps, and payer reports to identify patients needing follow-up services.
• Conduct outreach through MyChart messages, phone calls, letters, and other communication methods to engage patients in their care.
• Partner with Nurse Navigators and interdisciplinary care team members to coordinate services and support continuity of care.
• Schedule appointments, tests, and follow-up services based on identified patient needs and provider recommendations.
• Assist with onboarding new patients, distributing welcome materials, and fostering long-term patient-provider relationships.
• Support population health initiatives, performance improvement programs, and quality incentive measures.
• Review EMR and payer data to validate care gaps, support accurate documentation, and improve patient outcomes.
• Educate patients and families on preventive care, chronic disease management, and care plan adherence.

EDUCATION:

High School Diploma or GED. Successful completion of accredited/approved health program such as:

• Successful completion of IHA’s Panel Coordinator Onboarding Program
• Medical Assistant program (externship not required)
• Clinical Support Assistant/Certified Nursing Assistant/Patient Care Technologist
• Other clinical health certificate program as approved by the Quality Department Leadership

Bachelor’s or associate degree in health-related field or relevant experience is strongly preferred; examples would be Public Health, Health & Wellness, Health Education, Health Science or Health Administration.

MINIMUM EXPERIENCE:

3 or more years’ previous experience in panel management, care coordination, or similar role with a strong preference for prior Panel Coordinator and/or Medical Assistant background. Experience working with geriatric population and/or chronic disease management preferred.

• Day-one benefits with no waiting period for eligible team members.
• Competitive pay and comprehensive medical, dental, and vision coverage.
• Opportunities for professional growth, development, and career advancement.
• Collaborative, patient-centered culture focused on excellence in care.
• Work with a mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, our values of Commitment, Advocacy, Respect, Efficiency, and Service guide everything we do. If you're passionate about patient care and looking to grow your healthcare career, we'd love to hear from you.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.