Quality Manager - Registered Nurse
Portland, Cumberland County, Maine, 04122, USA
Listed on 2026-09-16
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Healthcare
Healthcare Management
Nursing leaders are encouraged to consider a full-time Quality Manager position with Liberty Healthcare.
This is a key management role with new statewide initiative to improve the efficiency and effectiveness of a large scale critical incident, grievance and complaint management system for Home and Community-Based Services provided to older adults, vulnerable individuals, and people living with disabilities.
Program elements will include- Partnering with state agency teams
- Creating an ideal experience for individuals who report complaints and grievances
- Reviewing, triaging, processing reported incidents on a timely basis
- Ensuring a high degree of consistency and quality of reviews
- Data analysis and reporting
- Providing technical assistance to HCBS providers
- Preparing for future initiatives
- Hiring, training and supervising a team of 10 human services professionals
- Quality oversight of incident management, grievance review and complaint resolution activities
- Ensuring the efficient and effective processing of a high volume of cases
- Providing clinical leadership
- Consulting on complex cases
- Data analysis and reporting
- Supporting the program’s Director with various leadership activities
- Leading with a focus on the best interests of the people we serve
You will work primarily Monday through Friday during daytime hours.
This is a remote position which will primarily allow you to work from your home and will occasionally require you to travel throughout Maine.
Salary And Benefits- $90,000 per year
- Health, dental, and vision insurance
- 30 days of paid time off annually for holidays, vacation, sick, and personal leave
- FSA, 401(k), and other perks
Full details on Liberty's benefits plan available at
Qualifications- Licensure in Maine as a Registered Nurse
- Residency in the State of Maine
- 5 or more years of nursing leadership experience
- Quality management / quality improvement
- Performance improvement
- Critical incident management
- Inter-rater reliability
- Medicaid Home and Community Based Services
- Person-centered care of older adults and people who are living with disabilities
Liberty Healthcare is certified by the Joint Commission and recognized by the Centers for Medicare and Medicaid Services as a Quality Improvement Organization-like entity.
Liberty Healthcare is an equal opportunity employer committed to diversity, equity, and inclusion. Our organization is composed of, and proudly serves, people of diverse backgrounds and abilities.
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