Behavioral Health Medical Scheduler

Job Description

At Life Stance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

• Belonging:
  We cultivate a space where everyone can show up as their authentic self.
• Empathy:
  We seek out diverse perspectives and listen to learn without judgment.
• Courage:
  We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team:
  We realize our full potential when we work together towards our shared purpose.

As a full-time employee of Life Stance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

The Behavioral Health Medical Scheduler is responsible for taking inbound calls and making outbound calls to potential clients placed on a Clinic’s worklist/waitlist to gather additional critical information and start the insurance verification process. They offer practical assistance to potential clients, such as providing additional information to them, gathering insurance information and verifying insurance with various health plans. They must be able to work independently, but also function as a team member, providing high quality services to our clients.

Employees of Life Stance Health must value close collaboration with internal staff, clients, payors, and other stakeholders.

Between the hours of operation of 8:00 am - 5:00 pm PST Monday - Friday

Hybrid/remote. Training required on-site at 2850 N Country Club Rd, Tucson, AZ 85716

$19 - 20/hour

• Maintaining confidentiality of records aligning with HIPAA requirements
• Assess for high risk/high acuity needs and collaborates a warm hand-off to a Behavioral Health Professional
• Maintain client-related paperwork (billing, BH screeners, progress notes, contact notes, and other required forms)
• Exceptional Customer Service
• Answering and routing calls as appropriate
• Daily outbound calls to potential clients
• Engage with multiple payors and their interfaces
• Additional responsibilities as appropriate

• High school diploma or equivalent required;
  Bachelor's degree preferred.
• 3-years of experience with Medical Scheduling highly preferred
• Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email.
• Prior experience working with Electronic Health Record systems (EHRs), preferred.
• Clear understanding of insurance-related terminology.
• Fluency in English is required; fluency in Spanish preferred.
• Quiet, distraction free, dedicated HIPAA compliant workspace in your remote office with high-speed hard-wired internet access.
• Must be able to multi-task and prioritize work in a fast-paced work environment.
• Strong organizational, communication, and customer service skills
• Knowledge of integrated healthcare delivery models (preferred)

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to…