Director, Client Services - Healthcare; Remote

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5 days ago Requisition

Access Tele Care is redefining how hospitals and health systems deliver specialty care services—closing access gaps, improving patient outcomes, and supporting overburdened clinical teams through best-in-class telemedicine solutions.

As the nation’s largest provider of telemedicine technology and acute clinical services, our Telemed IQ platform enables life-saving care across behavioral health, psychiatry, and beyond. We are proud to be the first acute telemedicine provider to earn and continuously maintain The Joint Commission’s Gold Seal of Approval.

We love what we do and if you want to know more about our vision, mission and values go to  to check us out.

We are seeking a dynamic and strategic Director of Client Services to lead client relationships and drive growth within our Service Lines. Reporting to the Senior Director of Client Services, the Director, Client Services works closely with client executives, leaders and clinical staff at hospitals, health systems and similar facilities to provide valued guidance with regard to strategy, objectives, and definition of future Access Tele Care opportunities.

This position reports to the Senior Director of Client Services.

• Own the overall client experience in your assigned territory and manage the customer relationship post implementation
• Articulate service line value and facilitate resolution to customer client inquiries
• Work cross-functionally with our Sales, Marketing, IT, Implementation, Operations, Clinical and Contracts Departments to drive client initiatives within the organization
• Perform monthly calls and quarterly business reviews with your book of business and onsite client visits to maintain client health and strengthen the client partnership
• Directly influence our clients’ experiences at the executive leadership level and act as the escalation point for any satisfaction issues within the relationship
• Balance the role as a client advocate and strong representative of Access Tele Care with minimal supervision
• Frequent travel within assigned territory & corporate offices
• Travel 30–40% within territory & corporate offices
• Other duties as assigned

• Bachelor’s Degree required
• 6+ years of experience in a customer-facing account management role within the healthcare industry or related field
• 2+ years of experience working in the Behavioral Health space is a plus
• Ability to apply strategic, critical, and analytic thinking skills to facilitate resolution to customer issues and requests
• Strong comfort communicating with and/or presenting to any level of employee in a hospital setting (C-suite, clinical leaders, nurses, physicians, credentialing, quality, and IT staff)
• Prepared to act as the subject matter expert on your clients with internal Access Tele Care stakeholders, reporting on trends, issues, and opportunities that will help improve product offerings and operations
• Organized and project management oriented
• Interested in working with current clients rather than prospecting and calling on new business
• Successful use of CRM applications (Dynamics and Salesforce) for documentation and gathering information
• Ability to communicate information clearly using Microsoft applications:
  Outlook, Excel, Word, and Power Point
• Ability to organize data to communicate during face-to-face, video, or phone-based meetings (internally and externally)
• Ability to identify growth opportunities within a book of business
• Ability to thrive in a high-growth, fast-paced organization
• Must be able to travel 30–40% within territory & corporate…