Remote Senior Program Specialist Internal Two

Duties and Responsibilities

• Maintain working knowledge of Foundation guidelines, SOPs, FAQs, funds, and disease state being referenced and appropriately use the secured Grants Management System.
• Process Copay, Premium, and Specialty payments.
• Place outbound calls to resolve processing questions.
• Answer inbound calls received through Foundation hotline.
• Provide superior customer service support to patients, caregivers, health care professionals, consumers, and payers contacting the Foundation.
• Work on ad hoc projects as requested.
• Other duties as assigned.

• Ability to adhere to corporate compliance expectations and demonstrate the values of quality, integrity, innovation, accountability, collaboration, and leadership.
• Proficient in applicable computer software, i.e., Microsoft Office Suite, Salesforce, Vonage.

• Demonstrated ability to manage time and prioritize tasks.
• Proficiency with navigating the SharePoint Knowledge Base.
• Thorough knowledge of company and department-specific policies and procedures.
• Strong written and verbal communication skills to effectively relay information.
• Strong critical thinking skills to help solve problems and make decisions.
• Attention to small details that could impact results.
• General knowledge of business operations, objectives, strategies, processes, and information flow.
• Outstanding customer service, communication, and interpersonal skills.
• Ability to work independently and exercise sound judgment with regards to issue escalation.
• Handles confidential information and/or issues using discretion and judgment, i.e., ensures a secure environment that protects company data and client/coworker privacy from unauthorized viewing or listening.
• Maintains a dedicated, private home-office environment free of distractions and disruptions.

• Adapts quickly and successfully to accommodate changing program needs; prepares for change and helps others to adapt.
• Demonstrates a constructive, professional, and positive outlook.
• Ability to maintain a flexible approach to job duties and schedule.