Customer Financial Specialist Associate; Eastern Standard Time Zone resident

Overview

Location:

Work from home (Pennsylvania)

Shift: Days (United States of America)

Scheduled Weekly

Hours:

40

Worker Type:
Regular

Exemption Status:
No

Job Summary:

This position is in a call center setting answering inbound phone calls and making outbound phone calls in a fast paced and dynamic environment. The specialist engages with patients, anticipates questions, shares information in patient-friendly language, builds positive rapport, and can handle difficult interactions. The specialist takes a global approach to resolving problems and actively looks for improvement opportunities for patients.

• Provide one-stop service for Geisinger patients by delivering in-depth knowledge and acting as an advocate for issues related to processes and functions.
• Perform all accounts receivable functions including collection of cash, resolution of accounts, application of discounts, setup and management of monthly installment plans, and communication of and assistance with financial assistance programs.
• Validate self-pay account status and insurance billing as necessary, manage undeliverable patient statements, and ensure compliance with departmental policies, state and federal regulations while maintaining a positive patient experience.
• Collaborate with other areas within Revenue Management and Geisinger to coordinate activities related to revenue management needs and patient satisfaction.
• Work with various levels of staff, customers, and management to assist in determining technical solutions to meet business needs.
• Educate patients on billing, insurance, and regulatory issues of all complexity levels.
• Support migration of new mergers and acquisitions across billing systems.
• Maintain compliance with federal and state regulations as well as internal policies.
• Identify opportunities for improvement and take initiative to present recommendations diplomatically.
• Complete necessary assigned reports or projects and be accountable for tasks.

• Education:
  
  High School Diploma or Equivalent (GED) – Required
• Experience:
  
  Minimum of 1 year related work experience – Required
• Experience:
  
  Minimum of 1 year Customer Service – Preferred
• Skills:
  
  Customer Support Policies, Standards And Procedures

Our purpose & values:
Caring for patients, members, students, Geisinger family, and communities. Our values include KINDNESS, EXCELLENCE, LEARNING, INNOVATION, and SAFETY.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental, and domestic partners. We encourage collaboration and diversity in the workforce. Geisinger is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Geisinger is committed to better health and serves over 1 million people. For more information, visit (Use the "Apply for this Job" box below). or connect with us on social media.

* Does not qualify for J-1 waiver.