Care Management Support Professional

Become a part of our caring community

Care Management Support Professional 1- SDOH

Become a part of our caring community

Care Management Support Professional 1- SDOH

The Care Management Support Professional 1 [Housing Specialist] contributes to administration of care management. The individual in this role provides non-clinical support to the assessment and evaluation of enrollees' needs and requirements. This support helps achieve and maintain an optimal wellness state. The individual guides enrollees and their families toward resources appropriate for their care and wellbeing, and facilitates interaction with these resources.

This role's work assignments are mostly straightforward and of moderate complexity. The Housing Specialist is a regionally based role.

Position Responsibilities

• Find community-based support to meet enrollees' housing, transportation, food insecurity, education, and employment needs, in addition to other SDOH needs.
• Support Care Managers and Community Health Workers to find appropriate community housing resources and to address additional SDOH needs.
• Liaise among Humana Care Managers, providers, and community-based organizations to coordinate referrals for enrollees to community-based services and programs and to foster integrated efforts among all parties.
• Handle calls from Enrollee Services for callers who require resources and who are not participating in Care Management; can refer enrollee to Care Management after initial resource assistance.
• Help with health screening process, unable to reach efforts, conduct non-clinical surveys, and offer Care Management services.
• Serve as a key knowledge source for community services and information for enrollees and other Humana associates.
• Implement community assessments to identify community resource gaps.
• Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence.
• Support enrollees' self-management skills through the provision of culturally appropriate health education and health coaching
• Attend Humana community events to connect with enrollees and provide education on care management services.
• Build and maintain relationships with providers and community resources to support enrollee identification and referrals.

Reporting Relationship:
You will report directly to the Manager, Care Management.



Required Qualifications

Use your skills to make an impact

• Must reside in the state of Oklahoma
• Minimum of 1 year of experience in community outreach, community engagement, public health/community health or healthcare
• 3 years of Microsoft technical experience in Word, Excel, Outlook
• Decision making skills regarding own work approach/priorities, and work assignments, standards and resources
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Bachelors Degree
• Bilingual
• Microsoft Access experience

Work at Home Requirements:
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay…