Frail And Elderly Program Case Manager

This job posting is only for candidates that are NOT current employees of Sandoval County.

Department: CS Frail & Elderly Program

Pay: $21.65-$24.90

Close Date:

Job Description:

GENERAL

PURPOSE:

Under general direction, plans, coordinates and administers the daily supportive services of the Frail and Elderly Program; provides support to seniors and family caregivers of seniors; coordinates support services that promotes independence and allow families to provide in home care for as long as possible to their elderly family member; maintains and keeps accurate case management files and documentation related to clients;

and performs other duties as assigned by the Frail and Elderly Services Program Manager.

• Associates Degree in Gerontology, Geriatrics, Social Work, Community Services, Business/Public Administration, or related field and three years of gerontological client case management experience in a health or home healthcare environment; OR an equivalent combination of education and experience.

• Valid New Mexico Driver’s License.

• Ability to maintain a valid New Mexico driver’s license.
• Must pass a background check applicable to position.
• Pre-employment drug and alcohol screening
• This is a safety- sensitive position subject to random drug testing in accordance with County policy Article XIII Drug and Alcohol Policy and Testing-Drug Free Workplace of the Sandoval County Personnel Rules and Regulation.

SUPERVISION RECEIVED AND EXERCISED:
Position reports to the Frail and Elderly Services Program Manager and does not exercise supervision over lower level staff.

• Drives to and meets with clients in their homes to assess their needs;
• Discusses community resources that may be of benefit to the clients;
• Assesses client's nutrition, social, financial, and medical needs;
• Determines which referrals are appropriate based on the assessment;
• Answers questions about available services within the community;
• Provides advocacy, intervention and problem solving techniques for care givers;
• Develops and implements care plans;
• Provides transportation services including required safety inspections, cleanliness and mileage logs as needed.
• Contacts clients and their families by telephone to keep updated on the status of critical situations;
• Meets with Homemakers and supervisor on a regular basis to provide and receive updates on client status;
• Maintains and keeps accurate case files and documentation of all issues relating to client files;
• Completes required program forms including service agreement forms, exit forms, and AAA forms;
• Reviews care plans on a regular basis, making updates to the plan as needed;
• Compiles billable unit data and updates matrix to Program Assistant;
• Updates client database with changes;
• Communicates care plan changes, scheduling changes and client issues to staff;
• Prepares and files weekly reports submitted by in-home workers;
• Coordinates services for and on behalf of clients;
• Makes referrals to outside agencies;
• Meets with supervisor to assign in-home services;
• Communicates and collaborates with other agencies to follow up on client status of referrals;
• Researches resources that would benefit clients of senior programs;
• Conducts outreach in the community;
• Leaves and/or distributes pamphlets and information at locations within the county where seniors may frequent;
• Meets with apartment managers, food pantries, and others to explain the Frail and Elderly Program services;
• Provides support to assigned management/staff members as directed;
• Attends meetings, conferences or required training to maintain and keep up-to-date on position qualification requirements;
• Assists with various department events, outreach and activities as needed;
• Performs other related duties as assigned.

• Operational characteristics, services, and activities of assigned senior program, including business/industry principles and practices related to work assigned.
• The Older Americans Act, gerontology, program development and intergenerational programming.
• Case management, health plan, home health care and/or hospital discharge planning.
• Medicare/Medicaid criteria and reimbursement methodologies.
• Social services, senior benefits and client relations.
• Senior nutritional, social, financial, and medical, and hygiene needs.
• Techniques of program administration and evaluation and financial and other reporting.
• Community resources and programs both…