Patient Service Representative- Scheduling

• Location 111 N. Maplemere Road,Suite 120,Williamsville, NY, 14221,United States
• Base Pay $18.00 - $23.00 / Hour
• Employee Type Full Time

Great Lakes Medical Imaging (GLMI)

Reports to:

Scheduling Manager Status:
Non-Exempt Pay:
To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles and our budget for the position. What we have posted is our good faith estimate of what we expect to pay: $18–$23 per hour.

The Patient Service Representative – Scheduling is a key member of the GLMI Scheduling Team, working in a fast-paced call center environment to coordinate patient imaging appointments across multiple locations. Remote work opportunities may be available once performance expectations are met.

Answer inbound calls and schedule imaging exams across multiple GLMI locations

Screen and route calls efficiently to appropriate departments

Make outbound calls to schedule exams for patients and physician offices

Verify insurance and obtain prior authorization information

Communicate preparation instructions and appointment details to patients

Document notes accurately within patient charts

Obtain medical records via phone, fax, or internal systems

Manage voicemail messages and phone queue status throughout shift

Route and organize documents within digital fax system

Utilize medical systems and scheduling platforms effectively

Perform additional duties as assigned; overtime may be available

Strong computer skills including information systems and Google-based programs

Excellent verbal communication skills (phone and in-person)

Strong customer service and problem-solving skills

Ability to multitask in a fast-paced environment

Experience in radiology or medical terminology preferred

High School Diploma or equivalent; prior administrative experience preferred.

Ability to sit, stand, and use a computer for extended periods

May lift up to 25 pounds

Ability to communicate effectively with patients

Ability to work in a fast-paced environment

Ability to think quickly and make decisions

The Great Lakes Way

Mindset, Values, and Behaviors

MINDSET:
Compassion, at every interaction

Greet with eye contact and share a smile.

Interact with patients at their pace and level.

Demonstrate patience and compassion when interacting with patients.

Act on opportunities to go above and beyond.

Quality
- Strive for Excellence

Share information, knowledge, and expertise.

Ask for, accept, and use feedback.

Anticipate and prevent potential problems.

Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).

Take personal responsibility for your work area and the quality of your work.

Look for and act on opportunities for continuous improvement.

Teamwork
- Perform as One Team

Speak positively about Great Lakes, team members, and patients.

Recognize and share successes of the Great Lakes Way in action.

Proactively offer to help others.

Be flexible and embrace changes with a positive attitude.

Contribute to a fun, energetic, and positive work environment.

Practice blameless problem solving, assuming the positive intentions of others.