Residential Manager

Residential Manager

Northpointe is a Community Mental Health (CMH) organization providing services to individuals with serious mental illness, emotional disturbance, substance abuse disorders, and intellectual/developmental disabilities across Iron, Dickinson, and Menominee counties in the UP of Michigan. Northpointe itself was established in 1995 but has roots as a CMH dating back to 1964. Our presence can be found through remote emergency services, in school and home-based programs, and in clinical and residential home settings.

The Residential Manager supervises and manages a home for individuals with intellectual/developmental disabilities and/or a mental illness to ensure delivery of high quality and safe care in a comfortable home environment is provided. The Residential Manager shall ensure licensing and other regulatory requirements are followed.

Essential Duties

• Assists clinical staff in planning, implementing, and monitoring each individual's individual plan of service.
• Advocates for and ensures that the rights of each individual are protected.
• Supervises and balances expenditures for each individual's personal funds.
• Coordinates and implements a staffing schedule, meetings, individual appointments, and training.
• Oversees and ensures compliance with applicable regulatory standards.
• Completes necessary paperwork in a timely manner, including monthly residential occupancy report, employee infection control form, manages performance indicators data sheet, petty cash data sheet, bills, etc.
• Maintains compliance with the budgetary guidelines set for the home.
• Directly supervises residential support specialists and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Participates in interviewing, hiring, and training employees.
• Plans, assigns, and directs work duties.
• Conducts performance evaluations and implements corrective/disciplinary action as appropriate.
• Addresses concerns and resolves problems.
• Advocates for residents and serves as a liaison for communication with guardians and other members of the care team.

Qualifications

• This position will actively support the mission, vision, and values of the agency.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Certifications, and/or Experience

• Degree in a health-related field or nursing is preferred.
• Minimum of one year experience working with individuals with I/DD and MI required.
• Experience working in a licensed adult foster care preferred.
• Minimum of one year experience in a supervisory or team lead role preferred.
• Valid driver's license.

Knowledge and Skills

• Must be knowledgeable and committed to maintaining confidentiality.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as percentages.
• Ability to add, subtract, multiply, divide, and to apply concepts of basic math.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to utilize a computer and electronic health record.
• Participation in training and education as necessary to maintain current competency(s) in skill areas essential for implementing job duties and responsibilities.
• Ability to provide constructive feedback and positive recognition as a supervisor.

Competencies

• Demonstrates ability to provide services based upon the individual plan of service.
• Demonstrates ability to monitor expenditures.
• Demonstrates proficiency in computer software necessary to perform job functions.
• Demonstrates assurance of staff training/compliance with medication administration procedures.
• Demonstrates assurance of home/staff compliance with universal precautions policies and procedures.
• Demonstrates maintenance of a safe, therapeutic environment with active treatment.
• Demonstrates ability to control overtime expenditures.
• Demonstrates knowledge of human growth and development issues and can relate effectively with adults of varying emotional and intellectual capacities.
• Demonstrates ability to be compliant with MDHHS…