Field Based Community Health Worker

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Field Based Community Health Worker (2387389)

Field Based Community Health Worker - 2387389

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Field Based Community Health Worker (CHW) position will actively engage health plan members and clinical contacts to increase their engagement with and increase their utilization of their health plan benefits and offerings. The CHW is expected to serve as a field-based resource, meeting with members in direct outreach in their homes and communities and representing the organization in a positive and professional manner.

This position is full time, 40-hour work week, Monday – Friday between the hours of 8:00am – 5:00 pm Central Standard time.

Occasionally may work outside these hours due to member’s needs. The schedule will be determined by the manager upon hire. This position is a field-based position with a home-based office. You will work from home when not in the field. `

L
ocation: Milwaukee, and surrounding communities in Wisconsin (Ability to rent a car if exceeding 100 miles per day)

If you reside within the state of Milwaukee, WI
, you will enjoy the flexibility to work in both the field as well as remotely
* as you take on some tough challenges.

Engage members at their residential homes, senior living apartments, long term care facilities, or within assisted living communities

Provide member education regarding programs and their benefit plan offerings

Coordinate and schedule members for appropriate clinical service visits, ensuring timely access to care.

Build member trust and foster their relationship with Optum health care providers

Actively engage with the member to remove any obstacles hindering or preventing them from utilizing their health plan benefits

Proactively address any challenges the member may encounter in the future to improve their experience and increase their utilization of benefits and provider engagement, escalat ...

Attempt to complete members’ appropriate assessments, identify other health plan needs and provide community Resources

May complete the Bone density screening-Osteoporosis Management in Women who had a fracture (OMW) for members as appropriate

Utilize internal electronic medical record system to document member engagement attempts and ensure improved coding accuracy

Plan routes for best time management of schedule and travel time/distance to optimize engagement of identified members

Utilize scheduling tools to schedule members for various types of visits; ultimately resulting in an increased Stars gap closure and reducing medical expenses

Performs other duties as assigned

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma/GED
• 3+ years of experience working within a community health setting or community outreach experience
• 2+ years of professional experience working with diverse multi-ethnic and…