Customer Success Manager - Metro

Position: Customer Success Manager - New York Metro
Location: New York

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Conducts all relevant project management activities for various kinds of service projects with internal focus to meet respective project goals in terms of time, cost, and quality.

Service Area – New York Metro Shift Requirements after onboarding/training for this role: M-F, 8:00 AM – 5:00 PMThis is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Success Manager you will be responsible for:

Analyzes and interprets Accounts Receivable (AR) status and provides guidance and recommendations to internal partners

Communicates information between customer and Siemens stakeholders (Sales & Service)
Engages in technical escalation management by supporting the process with the RSM, CSE, Customer Service Material Logistics (CSML) (parts) and technical support resources. Communication to assigned accounts is an essential part of this activity. In addition, provides the sales team with regular updates

Analyzes Preventive Maintenance (PM) and Update Instruction (UI) activity for all FLs at assigned sites and communicates directly with Customer Call Center (CCC) and CSE resources to deliver 100% compliance

Acts as liaison between Siemens service team and accounts in-house service (Biomed/Clinical Engineering)
Conducts billing validation, oversees the Purchase Order (PO) process (to include creation and approval request for vendor services) and performs any other service-based administrative activity

Manages escalations between internal and external service providers

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Establishes and maintains close working relationships with the customer, local Service Operations Manager (RSM), Key Account Manager (KAM)/Key Account Executive (KAE) (Sales teams), Customer Service Engineers (CSEs), and other support resources

Understands the organizational structure of assigned accounts business, along with that of the Siemens service and sales support teams

Is the “Voice of the Customer”Acts as the main point of contact for all customer communication and interaction with internal sales, support, and service organizations

Supports all aspects of service delivery and daily operations

Required skills to have for the success of this roleBS/BA in a medical field, engineering/technology or business administration with healthcare background preferred

Minimum of 3 years professional experience with a background in supporting multivendor imaging & biomedical technology maintenance operations excellence

Acts as advisor to customer management and business partners on asset management matters

Excellent communication skills – verbal, written, presentation

Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs

Who we are:

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and…