Donor Coordinator

Overview

The DONOR COORDINATOR effectively screens, triages and refers incoming donor related telephone calls in accordance with established procedures. Provides hospital personnel and all callers with prompt, efficient processing of incoming and outgoing calls. Utilizes best practice to fully optimize organ and tissue referral and donation potential. Approaches families regarding the process of donation. Obtains consent from the family for tissue donation after presenting the donation option.

Coordinates tissue allocation after screening for medical suitability. Supports and fosters the mission of the organization and its commitment to organ and tissue donation. This is a Work From Home position.

Answers incoming calls and communicates non-donor related messages to appropriate personnel.

Collects hospital and patient information and pre-screening criteria on all incoming donor-related calls.

Evaluates incoming organ, tissue and eye/cornea referral calls for donor suitability and advises hospital staff of patient’s eligibility for donation. Provides instruction on next steps in the referral process.

Immediately directs organ referral calls to Case Developement Department.

May receive training in offering families the opportunity to donation. Will conduct initial stages of approaches until further experience is achieved.

Maintains consent and approach levels consistent with at least 85% of departmental goals. Obtains and documents extensive medical/social history screenings utilizing information from medical records, lab and diagnostic tests, med/soc provided by next of kin and hospital personnel.

Secures permission of county coroner or medical examiner if necessary, before proceeding with donation.

Places status follow- up calls to hospital staff on pending tissue referrals.

Coordinates the offer of suitable tissues to appropriate Tissue Banks in accordance with established protocols.

Notifies Tissue Recovery Team Leader and appropriate staff regarding Tissue consent and donation.

Dispatches appropriate staff for surgical recovery of tissue donor cases in accordance with established protocols.

Enters initial referral information into computerized database and reviews entries for accuracy. Completes all necessary documentation within established time frames. Processes daily referral log.

Provides updates to the lead of the shift regarding case updates and status.

Provides proper case turnover assignments.

Makes an initial quality assurance check of charts compiled. Files chart in appropriate place.

Works with Quality Systems department to ensure all necessary information is provided.

All employees, at every level, are empowered and expected to be committed to participate in continuous process improvement.

Maintains great relationships and communication with the Medical Examiners and Hospitals. Documents communication thoroughly. Following up for holds with Medical Examiners. Conduct updates with the hospital according and confirm location of potential donors.

Other duties may be assigned.

QUALIFICATIONS: To perform this job successfully as a DONOR COORDINATOR
, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR

EXPERIENCE:

• Bachelor’s degree in a health related field and/or an Associate’s degree with one to three years related work experience with families and patients in grief/crisis situations required.
• Sensitivity to grieving families and the ability to provide support and information to those families facing the decision to…