Patient Advocate
Kalamazoo, Kalamazoo County, Michigan, 49001, USA
Listed on 2026-09-22
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Healthcare
Patient/Health Advocate, Healthcare Administration, Healthcare / Medical Sales
Description:
Call Center Patient Advocate (Patient Intake & Admissions)
Department:Patient Access / Admissions
Reports to:
Call Center Manager / Director of Operations
*
* Location:
** Remote
Looking for Candidates with a home office based on West Michigan (Grand Rapids or Lakeshore) area.
Status: Full-Time
Role OverviewOur Patient Advocate serves as the first point of contact for prospective and existing Pelvic Rehabilitation Medicine (PRM) patients. This role blends high-touch patient advocacy with a consultative admissions approach, guiding patients through education, qualification, and scheduling with the goal of converting qualified inquiries into completed consultations and admissions.
The ideal candidate is empathetic, confident, patient-focused, and motivated by helping patients take the next step in their care journey.
Key Responsibilities Patient Advocacy & Experience- Educate patients on chronic pelvic pain conditions and PRM's treatment approach.
- Actively listen to patient concerns and provide clear, supportive guidance.
- Ensure every patient interaction reflects PRM's standards of excellence and care.
- Handle inbound and outbound calls, texts, and emails from new and existing patient leads.
- Qualify patients based on clinical appropriateness and readiness for consultation.
- Address hesitations and objections using a patient-centered, educational approach.
- Accurately document and navigate all patient interactions in CRM/EHR systems.
- Track lead status, outcomes, and follow-up activity.
- Always Maintain compliance with HIPAA and PRM policies.
Required Qualifications
- 2 years of experience in healthcare contact center, patient intake, admissions, or patient-facing customer service.
- Strong verbal communication and active listening skills.
- Ability to guide conversations toward next steps while maintaining a patient-first mindset.
- Proficiency with CRM, EHR, and softphone systems.
- High attention to detail and strong organizational skills.
- Self-motivated, ability to work remotely.
- Experience in specialty healthcare, medical intake, or patient coordination.
- Background in women's health, pain management, or specialty clinics.
- Familiarity with medical terminology.
- Experience in goal-oriented or performance-driven environments.
- Empathy and professionalism
- Patient-centered communication
- Confidence guiding decision-making
- Persistence and follow-through
- Accountability and teamwork
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