Financial Advocate

Gillette Children's is seeking a Financial Advocate to join out team! 1.0 FTE (40hrs/wk) Monday - Friday, 8:00am - 4:30pm. This position will require initial on-site training, and then will transition to a remote working role.

This is a remote opportunity; however, the selected candidate must reside in Minnesota or Wisconsin and have the ability to work onsite in St. Paul, MN as needed. **

This position exists as a resource for patients, families and the care team by ensuring coverage for all Gillette Services. The financial advocate assesses the financial profile of patients receiving services through financial screenings, providing patient estimates, and notifying patients about financial assistance options in addition to answering financial coverage questions and concerns both pre and post service.

The hourly wage for this opportunity is $23.18 to $32.72, with a median wage of $27.27/hour. Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above.

Information – Finds, effectively uses and provides information when requested. Readily adjusts to shifting priorities and work assignments. Collaborates with Social Work team to connect patient with resources and provide content expertise regarding coverage for services.

Assist and educate patients and/or families with a host of services to ensure the process of collecting payments is fully explained and is as comfortable as possible. Explains Gillette’s billing model to ensure understanding of billing and expenses.

• Assess patient financial profile, determining whether the patient is eligible for charity care or other programs.
• Utilize all available resources (technology/people) to optimize the patient experience.
• Apply knowledge of insurance plans to verify insurance coverage and eligibility and payer requirements.
• Obtains/updates and documents patient demographic, financial and medical information, with a high level of accuracy for the provision of services, and is accountable to provide quality, complete and timely prior authorization of patient services to maximize financial return to Gillette Children’s Specialty Healthcare.
• Serves as an escalation resource for other team members regarding revenue cycle related concerns.

Accurate and Efficient Work – Demonstrates accuracy, efficiency and completeness in products and processes. Performs tasks with appropriate urgency and accuracy while reducing waste through proactive time management.

• Completes all required components to ensure coverage of Gillette services including financial counseling and estimate development.
• Demonstrates effective and timely management of assigned work queues and areas of responsibilities.
• Consistently follows all current department and organizational guidelines and workflows.
• Takes initiative and is proactive in use of time and project completion
• Identifies opportunities for improved workflow.
• Maintains the highest standard of patient confidentiality.
• Maintains a calm, warm and professional demeanor while interacting with others (telephone and in person). Uses de-escalation techniques in stressful situations.

Competence in Technology Required of the Position – Demonstrates understanding of the tools and systems needed to accomplish work.

• Demonstrates competency in organizational systems including: electronic medical record, office equipment, online resources,…