Clinical Documentation Specialist; Temporary & Remote

Clinical Documentation Specialist (Temporary & Remote)

• Full-time

Lingraphicais a mission-driven organization that provides speech-generating devices tohelp improve communication, speech, and quality of life for people with communication impairments. Lingraphicais a leader in augmentative and alternative communication (AAC) technology, helpingpeoplewith aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services,Lingraphicais focused on improving communication outcomes and supporting individuals, families, and care teams.

Welook for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Purpose
:

The Clinical Documentation Specialist, part of the Operations team, is responsible for obtaining medical documentation from provider officesto complete the sale and secure the funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Care Providers, and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing.

Drives forward movement within the post-trial pipeline, proactively removing barriers and ensuring timely progression

Obtains medical records and prescriptions from Prescribers

Maintains accuracy of client records within CRM (Hub Spot) in alignment with internal processes

Obtains information necessary to ensure pipeline progression

Maintains diligent organization of documents using Adobe and internal software tools

Accurately and timely documents activities and correspondence using company’s internal software tools

Demonstrates urgency and ownership in supporting the end-to-end sales process, recognizing timely documentation submission and customer satisfaction as key drivers of revenue

Knowledge, Skills & Abilities:

Proficient in English with strong written and verbal communication skills, required

Excellent customer service skills and professionalism

Highly organized

Ability to interpret medical documentation and determine its adequacy for insurance approval and reimbursement purposes

Strong critical thinking and problem-solving skills

Effective written and verbal communication skills

Ability to effectively handle multiple and shifting priorities

Proficiency and comfortability in making and answering numerous phone calls throughout the workday

Ability to take on new challenges and work outside of one’s comfort zone

Ability to resolve issues in a professional and timely manner

A team player with overall company goals in mind

Ability to maintain proper, courteous, and helpful telephone etiquette

Ability to demonstrate sense of urgency and willingness to go above and beyond to complete tasks

Ability to comfortably interface with various users across the organization

Education & Experience

High School Diploma, required.

Associate’s or Bachelor’s Degree, preferred

1-2 years’ experience in customer service or within the healthcare industry, required

Experience with Adobe, Microsoft Suite, Hub Spot (or other CRM), cloud-based phone systems, video meetings (such as Zoom), & instant messaging systems (such as Slack), preferred.

Work Environment & Physical Demands
Work is performedremotelyfrom a home office. The individual is expected tomaintaina safe, productive workspace with reliable and secure internet access.

Travel
No travel is required for temporary positions.

Accommodations
To perform this job successfully, an individual must be able to perform each essential duty and physical demand…