Care Manager - Madison

Position: Care Manager - Madison County
Full-Time Field Based – Regional Travel – In Office
- Hybrid Requirements:
Bachelor’s degree + 2 years of relevant experience or 2 years’ experience of caring for a family member with a disability

Make a Difference Every Day Are you passionate about supporting individuals with intellectual and developmental disabilities to live meaningful, self-directed lives?

We’re looking for a Care Manager to join our team and help coordinate services, advocate for members, and support person-centered Life Plans that drive real impact.

What We’re Looking For Bachelor’s + 2 years’ experience, OR Master’s + 1 year, OR RN + 2 years Experience in human services, I/DD, mental health, or related field preferred Strong communication, problem-solving, and organizational skills Ability to work independently in a fast-paced, field-based role Commitment to person-centered, strength-based care

What You’ll DoDevelop and manage individualized Life Plans based on comprehensive assessments

Coordinate medical, behavioral health, and community-based services

Advocate for members to access services, benefits, and supports

Lead interdisciplinary team meetings and collaborate with providers

Monitor progress, address gaps, and ensure high-quality care delivery

Maintain accurate documentation and compliance with regulatory standards

Support transitions across care settings and life stages

Additional Requirements Valid driver’s license & ability to travel locally

Must reside in NY State (or within 100 miles of assigned office)
Comfortable meeting members in homes and community settings

Work Environment Hybrid role: fieldwork, in-office, and remote work blend

Not fully remote

Flexible schedule, including occasional evenings/weekends

Travel required throughout the service area

Why Join Us? Meaningful, mission-driven work Collaborative and supportive team Opportunities for growth and development Competitive Compensation and Benefits Package Apply Today If you’re ready to make a meaningful impact and support individuals in achieving their goals, we encourage you to apply.

Please review the detailed job description below.

Job Summary:

The Care Manager provides services within the Care Management programs, including Health Home Care Comprehensive Care Management, HCBS Basic Plan Support, and State Paid Care Management services. This position may support Willowbrook Class Members.

The core responsibility of the Care Manager is to oversee and coordinate access to services for people with intellectual and developmental disabilities. The Care Manager works with the member, their family and/or representative, and providers to develop, implement, and monitor an integrated and person-centered driven Life Plan, following the completion of a comprehensive assessment process. The Life Plan is the foundation upon which service delivery is built.

The Life Plan identifies services that meet medical and behavioral health needs, community, social supports, and other necessary services to support them to live their healthiest and most meaningful life. A key function of this role is being a strong advocate in supporting the member to access needed services to reach their identified goals and live a meaningful and quality life.

Essential Duties and Responsibilities:

Deliver person-centered care management services in compliance with regulatory standards and in alignment with the agency’s quality management plan, policies, and standard operating procedures.

Responsible for the completion of a comprehensive assessment/reassessment process.

Identify gaps in service provision and make referrals when appropriate. Advocate on the member’s behalf, to reach their identified goals and live a meaningful and quality life.

Develop, implement and monitor member Life Plans within…