Eligibility Specialist at Denver Jails​/Neighborhood Resource Sites

About Our Job Eligibility Specialist at Denver Jails/Neighborhood Resource Sites

What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $25.30 - $37.96, however the target hiring range is $25.30 - $31.63. We also offer generous benefits for full-time employees which include but are not limited to:

A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. These positions will be primarily located at the Denver City Jail (490 W Colfax Ave. Denver, CO 80204) and Denver County Jail (10500 E Smith Rd, Denver, CO 80239). Hybrid schedules are available with 3 days in office and 2 days working from home.

Employees must work within the state of Colorado on their off-site days.

Who We Are & What You’ll DoAt Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Eligibility Specialists are considered subject matter experts in eligibility and public assistance programming. Denver Human Services (DHS) is seeking 1 unique individual demonstrating solid performance within these laws, rules, regulations, computer systems and general practices programs and have the desire to make a difference in our communities in the greatest need, throughout our City.

Specifically, as an Eligibility Specialist you will:

Provide in-person and same day service to mainly our incarcerated community who are newly applying for benefits and/or recertifying their existing benefits as needed

Exhibit agility and fluidity in navigating their interactions with clients to meet the clients where they areShow tact, compassion, and comfort in working with clients from a variety of backgrounds who may be experiencing difficult circumstances

Work with a high level of independence, productivity, and quality when processing cases and daily work Provide coverage at other Neighborhood Resource Sites as needed

Work with a level of unpredictability from clients in need

Show tact, compassion and comfort in working with clients in crisis

Rotate through designated locations, to include but not limited to, the Denver Jails and DHS locations

Be comfortable with schedule changes that may occur

Work with a high level of independence, productivity and quality when processing cases

Attend de-escalation and mental health first aid trainings

Attend quarterly group supervision and training refreshers

Attend training with DSD and DHSWhat You’ll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

Have a passion for working in the community and exhibit a strong desire to work with vulnerable, at-risk populations

Be technically savvy and willing to learn new technology…