Hybrid Patient Access Specialist - Greenville, SC

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery.

We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Patient Access Specialist Answer incoming and returning calls.

Respond quickly to patient inquiries.

Scheduling/rescheduling patients to the appropriate clinic utilizing various EMR systems.

Demonstrate exemplary customer service.

Answer basic patient questions and provide program-specific information as required.

Assist with other duties as directed.

Education and Experience requirements:

At minimum, High School Diploma or GED required.

Customer Service experience in a fast-paced environment preferred.

Experience in healthcare, addiction medicine, call center preferred.

Lived Addiction experience is a plus.

Schedule Training is fully in office in downtown Greenville, SC. Training schedule is Monday
- Friday 9:00 AM - 5:00 PM. Training period can vary based on employee proficiency and performance.

Potential for hybrid/remote work when meeting performance requirements

Candidate will transition to one of the following schedules after training:
Saturday, Sunday, Monday and Tuesday; 9:00 AM - 7:30 PM OR Monday
- Friday 8:00 AM - 4:30 PM Position Benefits Have a daily impact on many lives.

Excellent training if you are new to this field.

Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.

Opportunity to save lives everyday!

Benefits Package Medical, Dental, and Vision InsurancePTOVariety of 401K options including a match program with no vesture period

Annual Continuing Education Allowance (in related field)
Life Insurance Short/Long Term Disability Paid maternity/paternity leave

Mental Health dayCalm subscription for all employees