Certified Community Health Worker

Schedule:
Monday through Friday, 8:00 AM to 5:00 PM (1 - hour lunch)
Compensation : $40,000 - $50,000 a year (May increase based on experience)

Required Certification
Active Ohio Community Health Worker certification is required.

Location Requirements
Candidates must reside in the Chillicothe, Athens, Lancaster, or surrounding Southeast Ohio area. This is not a fully remote position.

Travel Requirements
Regular travel throughout Southeast Ohio and surrounding Appalachian communities is required for in-person member outreach. Candidates must have a valid driver’s license, proof of insurance, and a reliable personal vehicle. Eligible business mileage is reimbursed in accordance with company policy.

Preferred Experience
Community paramedicine experience is a plus, but not required.

The Community Health Worker goes beyond medicine by connecting Absolute Care members with resources that help address their social needs and overcome barriers to care. This role fosters trust and builds meaningful relationships with members, meeting them wherever they are, whether at home, in the community, at the hospital, or in an office setting. The Community Health Worker will also reach out to new members, educating them about Absolute Care and guiding them through enrollment in both internal and external services.

This position operates in a matrixed environment, with dual reporting to the Community Team Care Manager for daily care management and the Engagement Manager/Director for performance evaluation, strategic alignment, and program oversight.

• Effectively represent Absolute Care, and communicate how ABC’s services, programs, and resources, including ABC’s PCP clinical care model—can help in the member’s specific situation.
• Conduct in-person non-clinical assessments to understand member needs, preferences, and barriers to care, including social determinants of health (SDOH), and evaluate the home environment as needed.
• Create and administer individualized care plans for members, incorporating clinical team input when addressing clinical needs.
• Effectively and efficiently connect members with appropriate Absolute Care and community resources such as mental health, substance abuse, housing support, transportation, clothing, food, and other basic needs.
• Authentically build trust and rapport with members, their support systems, and communities to drive engagement.
• Manage a caseload of members, identifying and addressing member needs, enrolling members in appropriate services, and ensuring follow-through on care plans and connections to community and clinical resources.
• Partner with care team (community PCPs, specialists, and internal staff), including attending daily huddles and team meetings, prioritizing members, caseload, and align around actions.
• Document daily outreach activities into care management platforms (e.g., Jiva), electronic health records (e.g., eCW), and CRM systems.
• Meet predefined metrics and KPIs for successful member engagement, social needs resolution, and member enrollment into programs and services
• Support members within the Member Lounge with events.

• High school diploma or equivalent required.
• Must have a valid driver’s license, proof of insurance, and reliable personal vehicle.
• 2+ years of experience working with community agency providing services encompassing the basic competency areas of health care (community resources, communication skills, individual and family advocacy, health education, services skills, and responsibilities).
• CPR/BLS certification required.
• Certified as a C ommunity Health Worker required prior to employment
• Experience and passion for working with and engaging vulnerable, hard to engage, complex populations.
• Independ…