Customer Service Supervisor- Patient Accounts

## Customer Service Supervisor
- Patient Accounts Apply:
Work from Home
- Hybrid
- Ohio:
Full time:
Posted Today:
R24426##
** Facility:
** Work from Home
- Hybrid
- Ohio##
** Department:
** Cash Applications##
*
* Schedule:

** Full time##
*
* Hours:

** 40##
** Job Details:
** The Patient Financial Services Insurance Billing Supervisor is responsible for supervising the day-to-day work of the insurance billing team(s). This role ensures accurate, timely billing processes for patient accounts, supervises billing staff, and ensures compliance regulations, hospital policies, and healthcare industry standards. The billing supervisor will work closely with their manager and other departments to resolve billing discrepancies and improve revenue cycle efficiency.  

Under the leadership of the Manager, Patient Financial Services, the supervisor is responsible for maintaining an efficient operational workflow for day-to-day operations in the areas of insurance accounts receivable management. Supervisor responsibility includes billing operations oversight, training and development, problem resolution or escalation, review of key billing reports, and performance monitoring.
** Department Specific Job Details:
**** Education
* ** High school diploma
** required
* *** Experience
* ** Minimum of 2 year of experience in patient financial services or healthcare billing
* Strong communication and interpersonal skills
* Ability to work tactfully with patients, staff, and interdepartmental customers
** Skills/Competencies
*** Proficient in supervising billing and collection processes
* Strong analytical and problem-solving skills
* Ability to lead and motivate a team
* Knowledge of healthcare billing regulations and compliance requirements
* Excellent organizational and time-management skills### About Us
** At Dayton Children's, we believe that each moment counts with our patients, families, and with each other.
**** We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's.  We want people who embody our values and want to become a part of the Dayton Children's difference.  If this is you, apply today!
**** Our values:**
* ** We commit to safety*
* -We ensure every action and decision prioritizes the safety of patients, families, and employees.
* ** We serve with compassion** - We bring generosity, empathy, and kindness to all interactions.
* ** We own every moment** - We take pride in everything we do.
* ** We’re better together** - We collaborate, communicate, and support one another to deliver optimal care.
* ** We innovate with purpose*
* -We adapt and change to improve pediatric care, for today and tomorrow.
* ** We value and respect each person*
* -We create an inclusive space where everyone feels welcome and respected.

Dayton Children’s is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.