Quality Specialist

Chicanos Por La Causa Integrated Health & Human Services

Phoenix , AZ

PR
- Professional

Regular
- Full Time (FT) , Days , M-F 8-5

Posted 09/22/2026

Minimum Salary: $ 24.04

Maximum Salary: $ 26.44

Obsessed with details? Passionate about quality? Let's talk!

CPLC Centro De La Familia provides outpatient behavioral health services for families and individuals of all ages. The program offers counseling and therapy services to those living with serious mental illness, general mental health issues, and substance abuse issues. These issues can be related to depression, anxiety, relationships, loss, substance abuse, suicidal thoughts, and trauma from sexual, emotional and/or physical abuse.

Outpatient services offer flexible office hours and home-based services for children and their families, public transit accessibility, therapy in English and Spanish, and professional staff who utilize best practice models for treatment.

6850 W. Indian School Road

$24.04-$26.44/hr Non-exempt

Under the supervision of the Quality Manager of Integrated Health & Human Services (IHHS), the Quality Specialist will contribute to providing maintenance of systems, processes and procedures that ensure compliance with policies and that the performance and quality of services conform with internal and external regulatory entities guidelines.

• You have the ability to work independently and demonstrate initiative to resolve issues as they present
• You have experience withand a commitment to working with multiethnic, multicultural, low-income populations.
• You have excellent attention to detail, analytical, and problem-solving skills.
• You have strong interpersonal and verbal and written communication skills.
• You have e xcellent documentation, record-keeping, and auditing skills.
• You have the proven ability to follow up and meet deadlines.
• You can multi-task, prioritize, and delegate in order to balance the many responsibilities, and address the various issues that may arise.

• Behavioral Health Quality Improvement, Management & Compliance
• Outpatient and Residential Behavioral Health Services
• Ability to work independently and demonstrate initiative to resolve issues as they present
• Quality Audits & Accreditation Support
• Provider Credentialing & Regulatory Compliance
• Incident Management & Root Cause Analysis
• Data Reporting, Analytics & Performance Improvement
• Policy Development & Documentation Management

• High school diploma or GED required; bachelor’s degree in social work or related field highly preferred; or any combination of education, training or experience which demonstrates the ability to perform job duties.
• A minimum of two years of experience in quality management in a healthcare-related field preferred;
• Experience utilizing advanced features of Microsoft Excel to collect and analyze large sets of data highly preferred.
• Experience utilizing SharePoint to manage files, lists, and projects highly preferred.
• This position requires driving on behalf of the company. Candidates must hold a valid driver’s license, meet the company’s motor vehicle record (MVR) standards, meets company’s insurance eligibility, and comply with all state and federal driving requirements. Ongoing employment is contingent upon maintaining an acceptable driving record.
• Ability to obtain fingerprint clearance card and CPR and First Aid certifications.

We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits to serve you and your family.

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative…