Patient Account Assoc Representative

Job Description:

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

We are committed to offering flexible work options where approved and stated in the job posting.

However, we are currently not considering candidates who reside or plan to reside in the following states:
California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia Vermont, Washington.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

Video phone screens and interview(s) through Microsoft Teams will be required as well for fully remote position.

• Identify appropriate payment details and save back-up as appropriate.
• Balance payments to deposits in systems and applications.
• Post all payments to patient accounts, using both electronic and manual posting systems.
• Research, validate and make adjustments to payment postings.
• Follow up in accordance with procedures and policies with an overall goal of account resolution.
• Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts.
• Research and follow-up on missing information, such as EOB and insurance remittances.
• Contact payers as necessary to obtain detailed info regarding payments.
• Meet department's productivity and quality goals.
• Collaborate with other teams across the organization.
• Participate in meetings and education requirements.
• Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards.
• Perform other duties as assigned.

• Payment Handling
• High Attention to Detail
• Payment Posting
• Patient Account System