Behavioral Health Care Coordinator

Ensure services for clients are coordinated internally and externally, referrals are managed seamlessly for clients, and a cohesive plan of services and support is clearly documented for each client on the assigned team. Support interdisciplinary teams to deliver exceptional services to clients and their families through internal and external coordination, documentation of team plans for coordination of care, follow-ups on necessary contacts and required documentation, and supporting transition between levels of care.

* Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Initiate, follow-up and document internal and external care coordination contacts and activities.
• Communicate effectively with individuals and entities involved in a consumer’s services and care, adapting communication as necessary. Establish working relationships with internal and external individuals and entities frequently involved in consumers’ services and care.
• Facilitate referrals and warm handoffs in partnership with consumers.
• Assure interdisciplinary team (IDT) members are updated on care coordination activities verbally and through EMR documentation.
• Request and follow-up on medical records from primary care, hospitals and specialty offices.
• Assure required release of information documents are completed and filed in the EMR according to established regulatory, funding, and agency best practice standards prior to any care coordination activities.
• Maintain updated contact information for all relevant individuals and entities in each consumer’s EMR.
• Actively participate in scheduled and impromptu IDT meetings and discussions to assure exceptional, coordinated, and effective care and service delivery.
• Coordinate contacts to ensure consistent messaging, non-duplication, and focus on overall treatment goals and objectives.
• Assure consumers are aware of care coordination activities and the intent of such activities, directly or via team members.
• Monitor responsiveness to internal and external care coordination activities as specified in CCBHC manual and CMHSP/PIHP contract and notify supervisor of trends.
• Coordinate with internal medical clinic to ensure proper PCP and other medical professional coordination
• Assist with scheduling appointments, including transportation for services, as assigned
• As part of a care coordination team, executes the following processes/tasks as assigned by supervisor:
  • BTC process/paperwork
  • NABD process (in connection with customer services) and submission or NABD’s across assigned teams
  • Follow up with clients/coordinate with the clerical team on missed appointments and ensure rescheduling
  • Support Children’s Outpatient, Home based or Wrap-Around Clients
  • Support Adult Outpatient Clients
  • Support Recovery Management Clients
  • Support Adult Case Management Clients
  • Support Medication Clinic Clients
  • AOT Monitoring
  • Regular contact with PCPs, providing care coordination according to OnPoint policies
  • Provide back-up for primary care screenings and vital signs if trained to complete
• Assist clients as needed for walk in concerns related to care coordination
• Perform other duties as assigned.

Salary:starting at $41,184.00 up to $56,825.60 annually - placement above minimum salary is based on experience.

• 401(a) retirement: employer matching
• 457 retirement
• Paid holidays

• Medical insurance
• Vision Coverage
• Employer funding of Health Savings Account (up to elected deductible amount)
• Disability insurance
• Life insurance (up to $50,000)
• Paid Time Off
• Ability to perform duties and document services in an electronic medical record according to regulatory, funding, best practice, and agency…