Contract Management Technician

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E

Purpose:

• Customer Obsession:
  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas:
  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence:
  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $51,700.00- $99,000.00/based on experience

The primary role of the Contract Management Technician is to support client needs relative to contract management with a minimum of 2 years Epic certification and experience. The Contract Management Technician will be responsible for support functions such as contract loading, contract validation, trouble shooting and training. The Contract Management Technician will actively participate with the Contract Management knowledge share opportunities to expand their knowledge base and role along with assisting in expanding the knowledge of their peers by assisting with training and other knowledge share opportunities.

• Maintain an active Epic certification in Epic Contract Management for RHB
  390 (acute) and/or RPB
  390 (physician).
• Conduct file balancing and daily maintenance of contract management system based on client/system need.
• Collaborates with Ensemble Clients to assist with inquiries related to contract accuracy and/or potential reimbursement issues.
• Provide support to Contract Modeling Specialists for trouble shooting (including contract review and/or Epic system navigation).
• Maintains a schedule of key update dates for expected reimbursement rules, such as Medicare OP quarterly updates, yearly Diagnostic Related Group (DRG) updates, and yearly increases for the Managed Care contracts utilizing such tools as a Smartsheet for tracking.
• Uses modeling tools and reports to identify and confirm validity of payment variances for referral to the underpayments team for appeal and/or follow-up.
• Provide support to other revenue cycle areas regarding questions on calculations and reimbursement.
• Completes necessary training modules and work building sessions to become fluent in contract loading for the client host system, Epic.
• Provide ongoing contract validation to support client financial initiatives, including expected reimbursement based reserve calculations for budgeting purposes.
• Coordinates and actively participates with other associates and leaders on the team to expand and grow their knowledge of managed care organizations, contracts, and the Epic system.
• Knowledgeable in the interpretation of Epic product upgrade Nova Notes and completion of any needed Contract build related to them.
• Efficient in the import/export of Epic databases for use in reporting, troubleshooting, and other related tasks.
• Proficient in the use of Epic supplied Toolkits for Medicare OP and IP quarterly and annual updates.

Experience

Required:

• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Education Requirements:

High School Diploma or GED

Licensure/Certification

Required:

• Epic RHB
  390 or Epic RPB
  390 Contract Administration CertificationHFMA Certified Revenue Cycle Representative

Minimum Years and Type of Experience:

• 2 years’ experience relative to payer reimbursement with a minimum of 2 years Epic certification in RHB
  390 or RPB
  390 Epic…