Revenue Cycle Representative II

Join our team at Wyandot Memorial Hospital, where you’ll find a supportive, community-focused environment, excellent benefits, and the opportunity to make a real difference in the lives of our patients. Be part of a dedicated team that values teamwork, professional growth, and a strong commitment to compassionate, high-quality care.

The Revenue Cycle Representative II is part of the Patient Access Department and is a full-time role working approximately 80 hours per two-week pay period. This position includes weekend and holiday responsibilities. The Revenue Cycle Representative II serves as a welcoming first point of contact for patients while supporting registration, admissions, and revenue cycle processes. This role ensures accurate patient information, efficient workflow, and a positive patient experience through strong communication, organization, and customer service.

This position is fully onsite and requires employees to work on location. Hybrid or work-from-home arrangements are not available. Candidates must be local to the area.

Qualifications High school graduate or equivalent required

Excellent interpersonal, intrapersonal, oral, and written communication skills

Strong customer service skills with a professional and welcoming demeanor

Ability to multitask in a fast-paced, high-volume environment

Above average typing and computer skills required

Knowledge of medical terminology and health insurance processes preferred

Strong organizational and prioritization skills in high-stress situations

Highly motivated with the ability to manage frequent interruptions and competing demands

Ability to work effectively both independently and as part of a team

Experience with EPIC preferred

Key Responsibilities Serve as a welcoming presence in the registration area, providing excellent customer service to patients and visitors

Interview patients upon admission and accurately enter required demographic and insurance information into the system

Obtain necessary patient documentation and scan items such as , insurance cards, consent forms, and advance directives

Maintain departmental logs and ensure accurate recordkeeping

Assist with patient admissions, transfers, and other patient access functions as assigned

Answer telephones and manage incoming messages and requests professionally and efficiently

Assist patients with financial assistance applications, payment plans, and posting payments to patient accounts

Maintain strict confidentiality while ensuring accuracy and quality of work Collaborate with team members to support efficient department operations and patient flow Perform additional duties as assigned