Customer Service Representative

Description

Medical providers, hospitals, clinics, etc. who accept Medicare patients are subject to various CMS (The Centers for Medicare and Medicaid) Quality Reporting programs. These CMS Quality Reporting programs exist to ensure that the quality of care provided to Medicare patients is on-par with the financial and ethical standards outlined by the federal government.

Medicare providers that are eligible to participate in these programs are expected to meet certain reporting requirements and deadlines. While these programs vary by demographic, failure to report correctly and on-time may result in positive or negative adjustments applied to their claims billed to Medicare. Essentially, the program exists to ensure that Medicare providers are providing high quality of care to the services they are billing the government for.

For some, participation in these programs may result in a positive incentive, where failure to participate may result in a reduction to the amount returned for Medicare services.

In this position, Service Center Representatives will be working remotely and will be receiving inbound calls from various medical professionals, including but not limited to:

Medical Professionals (such as Doctors or Physicians)

Health Organization Staff (such as Administrators or other staff)

Health IT Staff or Third-Party Vendors

Entry-level representatives will be trained to support customers via Phone and Email/Web Portal. While we support various programs within the Service Center, new representatives will be provided foundational knowledge to support just one of these programs and the systems involved. Additional opportunities for cross-training into other lines of business would come at a later time.

Volume and call times vary between lines of business, with calls ranging anywhere from 13-15 minutes, to 30-45 minutes. Call times are ultimately dependent on the subject at hand and the time it takes to answer a customers questions. Please note you will be speaking with medical professionals who are working toward meeting reporting requirements that may be overwhelming to them.

Skills & Qualifications

High school diploma

Call center experience - 1+ years

Professional customer service experience - will be speaking with doctors, nurses, etc.

Internet requirements: minimum of 50
-100 mg download; no satellite internet

Technical acuity and ability to troubleshoot

Must be able to type 45 WPM

+ Job Type & Location

This is a Contract position based out of San Antonio, TX.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Oct 9, 2026.

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